Ticket FAQs

A pack of 2, 3 or 4 performances, purchased in advance. It is more cost effective to purchase a subscription than to buy single tickets throughout the year. A subscription gives you:

• First access to the best seats at the best prices
• Unlimited no-fee exchanges (value: $15 saving per ticket)
• Tickets must be exchanged 48 hours prior to the performance
• Exclusive event invitations, pre-sales and discount offers

There are two types of subscriptions: Premium Series (Full) and Create your Own Series (CYO).

The best value and the best seats! Previously known as Full Series, with a Premium Series subscription you see all ballets (four at Arsht Center and Broward Center, two at Kravis Center, excludes Nutcracker*) at your favorite theater in the same seats every time – and your seats are renewable year after year. Premium Series subscribers have the pick of the best seats in the theater. You can add on The Nutcracker tickets at the preferred subscriber rate.

The most flexible subscription at great prices with all subscriber benefits included. Select 3 or 4 performances and mix and match the dates and theaters that work best for you. With a CYO, your seats vary each year and each performance (i.e. you will not keep the same seats as you would with a Premium Series). Plus, save on The Nutcracker.

Premium Series subscribers enjoy the best seats and first access to purchase additional seats before they go on sale to the public. CYO subscribers enjoy flexible seating along with full subscriber benefits. Ticket prices are based on seat location or zone in the theater. All prices are listed in the season brochure, and on the MCB website and are subject to change. Subscribers enjoy significant savings by paying just a one-time subscription fee of only $12, instead of the 12% service fee applied to each individual ticket purchase. Additionally, subscribers benefit from avoiding the $15 exchange fee per ticket, making it easier and more cost-effective to manage their plans. Maximize your value by becoming a subscriber today!

We understand that unexpected situations can arise, and we are dedicated to providing the flexibility you need while maintaining the excellence you expect from Miami City Ballet.  

As a Miami City Ballet Subscriber, you have the option to request a credit for tickets you can no longer use. This credit can be applied toward other performances or converted into a charitable donation. 

Your season ticket credits can be: 

• Applied to any MCB performance until April 30 of the season in which the credit was issued. 
• Converted into a tax-deductible donation to support our nonprofit mission. 

Please note: Credits cannot be applied to season renewals, and any unused credits will automatically convert to tax-deductible donations after April 30. 
 
We are committed to offering the flexibility you need and the excellence you have come to expect from Miami City Ballet. We want you to be as delighted by Miami City Ballet as we are to have you as a Subscriber.  
 
Conditions apply.

Subscribers may select a general seating area and make more specific requests to our Audience Services team or by making a note in the seating notes section online. You will receive an email confirmation with your seats once you are seated. While we do our best to fulfill requests, we cannot guarantee they can be made exactly as submitted.

Changes are processed shortly after the renewal deadline. Renewing early is the best way to ensure your seat change request has priority when being reviewed. Put your change request on your renewal order form or call Audience Services to submit your change request over the phone. You can also email your change request to audienceservices@miamicityballet.org.

If you are subscribing online, you’ll be prompted to add details of any change requests during the renewal process. We will call you when we begin processing changes. (After the deadline for Premium subscribers to renew their seats.)

While we do our best to fulfill requests, we cannot guarantee they can be made exactly as submitted. Please note: change requests can only be submitted for fully paid orders. Requests for unpaid orders will be discarded.

Yes, subscribers can exchange dates to another performance free of charge. This is one of the most popular subscriber benefits.

• Tickets for Program 1 – 4 (A Midsummer Night's Dream, Winter Mix, Spring Mix, and Carmen) performances are interchangeable within the same season. Subscribers can exchange into any other performance date, at any theater. This excludes Nutcracker.
• Nutcracker tickets can be exchanged for another Nutcracker performance only.
• Tickets are exchangeable within the same season only. (i.e. 2024/25 tickets can’t be exchanged for 2025/26 tickets.)
• Requests must be received at least 48 hours prior to your scheduled performance, before box office close.
• Exchanges are not allowed after the performance date has passed.
• If seats in the same price category are not available, we will do our best to upgrade you. A difference in ticket price may apply if the available seats are in a more expensive section of the auditorium. If the only available seats are in a section of the auditorium with lower ticket prices, we will notify you. Sorry, there are no refunds for the difference in ticket price.
• Audience Services will contact you with your options prior to confirming an exchange that requires a change in ticket price.

To exchange your ticket, please submit your request by:

Email to AudienceServices@miamicityballet.org
Call us at 305.929.7010 | Toll Free 877.929.7010
Monday – Friday| 12pm – 5pm
Saturday – Sunday/Holidays | CLOSED

Subscribers may choose to have their tickets delivered via mail, will call (in-venue pick up), or mobile delivery. If you select mail your tickets will be mailed out in late September/early October.  

Mobile tickets will be available on your MCB Mobile Ticket Wallet in the first week of September when our full season goes on sale to the public. For more information on how to access your mobile tickets click here.

• Subscribers can exchange dates to another performance free of charge. This is one of the most popular subscriber benefits. See details above.
• Single ticket holders can exchange tickets for a $15 fee per ticket.
• Tickets are exchangeable within the same season only. (i.e. 2024/25 tickets can’t be exchanged for 2025/26 tickets.)
• Group tickets can be exchanged to another showing of the same program. Exchanges must be done at least 48 hours prior to the original performance date. 

Yes. You may transfer or give your tickets to anyone who you'd like to attend the ballet. If you are picking tickets up at Will Call, please advise Audience Services in advance to change the name on the tickets to avoid any confusion.

Tickets are non-refundable, but if you are unable to attend a performance, you can:

• You can Exchange into another performance (as per above) 48 hours prior to your current performance date.
• Give your tickets to a friend (as per above)
• You can consider donating the value of your tickets to MCB. Donations support our dancers, MCB School, our scholarship program, community outreach programs and much more. Ticket donations are tax-deductible. Ticket donation must be made by box office close the day prior to your performance

Casting is announced the week before each program begins. We announce this on social media (Facebook, Instagram) channels and on our digital program.

There is no dress code for Miami City Ballet. Some people dress up, some come straight from work, others are more casual. A ‘smart casual’ approach will always be appropriate. It can be cool in the theater, so an extra layer is useful.

Unfortunately, we cannot exchange tickets from a past performance. To help prevent ticket holders from accidentally missing performances, we send pre-performance reminders by email before your show. If you don’t receive these reminders, contact Audience Services and they can sign you up. Please note that ticket exchanges must be made 48 hours in advance of your performance. Ticket donations must be made by box office close the day prior to your performance.

If you are requesting a ticket refund based on medical advice or extenuating circumstances, please contact Audience Services. After a representative assesses your service case a credit may be issued for a future performance. All credits expire on April 30th the season they were issued. Any unused credits are turned into a donation to MCB.

An approximate duration and intermissions is published on the MCB website. We also include this in the pre-performance emails sent to ticket-holders about 2 days prior to performance. As a general indication, most performances are approximately 2 hours long.

In most cases lost tickets can be replaced with a Lost Ticket Voucher (this is slightly different from a new ticket), but we will ask you to confirm the basic details of the booking to do this. Please contact us as soon as you realize you have mislaid your ticket’s.

At the theater – You may also visit MCB Audience Services at Will Call. With valid ID and/or Order Confirmation number, they can issue you a Lost Ticket Voucher. Please arrive at least 15 minutes prior to the performance if you have lost your tickets to ensure we are able to reissue your tickets in a timely manner.

Student Rush – $25 tickets are available 30 days before each program. See our website for details.

The best way to ensure you are notified about discounts is to sign up to receive emails from Miami City Ballet. E-news subscribers receive discounts, competitions and other offers throughout the year.

Many children love seeing the ballet, and we encourage you to bring them! The Nutcracker is a family tradition for many people, and children will enjoy other works that Miami City Ballet presents.

As a general guide, we recommend children 4 and over will get the most out of the experience.

Yes, every person no matter how old needs a ticket – please contact Audience Services for info about tickets for babies. Failure to purchase a ticket for a child may result in not being admitted to the event. Refunds will not be provided if this situation occurs.

All sales are subject to our Terms and Conditions available here.

Miami City Ballet is the main authorized ticket seller for our performances. Tickets for relevant MCB performances can also be purchased via our partner venues: Arsht Center, Broward Center and Kravis Center.

If you purchase tickets from a third party retailer you must contact them should you have an issue receiving your tickets. Please call the MCB Audience Services team members if you have any questions regarding third-party purchases.

You are welcome to submit feedback any time. Email AudienceServices@miamicityballet.org or call us.