Job Title: Manager of Media & Content
Reports to: Director of Marketing 
Office location: Miami City Ballet, 2200 Liberty Ave, Miami Beach
Exemption Status: Full-time, exempt
Salary Range: $65,000 yearly

Position Summary
The Manager of Media & Content works in partnership with the VP of Marketing and Director of Marketing to drive Miami City Ballet's content strategy and its vibrant multi-faceted digital storytelling efforts across all marketing channels. This role is responsible for collaboratively bringing to life in digital form all that Miami City Ballet is and aspires to be – its beauty, its passion, its impact on both young and old, the cultural significance it brings to its home in South Florida, and its relevance to the art form as one of the leading ballet companies in America. 

This role is responsible for executing the planning, production, and distribution of the agreed upon multimedia content to strengthen the organization's brand, engage audiences – both existing and new, and drive ticket sales, fundraising, and institutional priorities.

Working closely with the VP of Marketing and Director of Marketing, this position is responsible for managing the organization's content ecosystem—including social media, website content, photography, video, and editorial storytelling—and the production and delivery of creative assets across departments.

Essential Responsibilities

Content Strategy & Storytelling

• With guidance from the VP of Marketing and Director of Marketing, develop and execute a robust annual content strategy aligned with institutional and marketing objectives.
• Work with the marketing team to create a wide array of engaging storytelling digital activations that elevate performances, artists, Miami City Ballet School (MCBS), development, and community engagement.
• Proactively identify cross-promotional content opportunities across internal departments.
• Actively monitor competitive arts, culture, and social trends to identify new content opportunities and industry best practices.
• Ensure that all content has a consistent brand voice and visual identity across all owned digital channels.

Social Media & Digital Content

• With direction from the VP of Marketing and Director of Marketing, activate and manage the social media strategy and execution across all platforms.
• Develop platform-specific content strategies that increase audience engagement, brand awareness, ticket sales, and philanthropic support.
• Schedule, publish, and manage compelling social media content across all platforms.

Website Management

• Manage website content, user experience, and ongoing updates based upon the direction of the VP of Marketing and Director of Marketing.
• Collaborate internally with Marketing senior staff and other departments as necessary on landing pages, campaign launches, and digital optimization.
• Ensure all website content remains accurate, timely, and aligned with marketing and company initiatives. 

Creative Production

• With direction from the VP of Marketing and Director of Marketing, activate agreed upon photography, videography, and multimedia production ensuring visually compelling content that reflects the artistic excellence of Miami City Ballet.
• Oversee content calendars, production schedules, and creative workflows to ensure strict adherence to deadlines.
• Coordinate freelance photographers, videographers, editors, and production vendors as needed.

Leadership & Collaboration

• Partner seamlessly with Marketing, Artistic and company leadership, dancers, and creative staff, bringing a deep appreciation and sensitivity to the art form.
• Report Directly to the Director of Marketing, and collaborate closely with the Content Photographer/Videographer, Marketing Manager, Lead Designer, and external partners.
• With the VP of Marketing and Director of Marketing, establish content priorities and keep production moving rapidly across multiple simultaneous campaigns.

Qualifications & Requirements

 Education & Experience

• Bachelor’s degree in Marketing, Communications, Digital Media, Journalism, or a related field (or equivalent professional experience).
• 4–6 years of experience in digital content management, social media strategy, and video/multimedia production, preferably within the arts, culture, entertainment, or non-profit sector.
• Proven track record of developing engaging social media strategies, short-form video content, and multimedia storytelling campaigns.

Technical & Language Skills

• Advanced proficiency across all major social media platforms (Instagram, TikTok, YouTube, Facebook, LinkedIn) and social media management/analytics tools (e.g., Meltwater, Hootsuite).
• Proficiency in project management software, specifically Asana, to organize creative workflows, track content status, and manage production timelines.
• Hands-on experience with digital media production tools, including video editing software (e.g., Adobe Premiere Pro, Final Cut Pro, CapCut) and photo editing tools (e.g., Photoshop, Lightroom, Canva).
• Direct experience updating visual and written content within modern Content Management Systems (CMS), such as Silverstripe, WordPress, or similar platforms.
• Bilingual proficiency in Spanish and English is preferred, but not required.

Core Competencies

• Exceptional Creative Eye & Artistic Sensibility: Demonstrates a high visual standard, exceptional copywriting skills, and a natural knack for spotting and curating compelling content tailored to digital audiences.
• Agility & Execution: Ability to juggle multiple competing priorities at once, pivot quickly in a fast-paced environment, and execute projects rapidly without sacrificing quality.
• Deadline-Driven & Organized: Exceptionally reliable with time management, project tracking, and consistently hitting tight publication and production deadlines.
• Strong Artistic & Interpersonal Partnership: Works easily and respectfully alongside artistic staff, artists, and department leads to capture authentic stories.
• Competitive Awareness: Curiosity to stay ahead of the curve by continually observing industry trends and competitor strategies.
• Flexibility: Willingness to cover evening and weekend performances, rehearsals, and special events for real-time content capture.

This job description reflects the general scope of the role and is not intended to be exhaustive. Responsibilities may evolve based on organizational needs.

TO APPLY

Please submit:

• Resume
• Cover letter outlining relevant experience
• Two examples of email or social campaigns, including your role in each

Email applications to mcbjobs@miamicityballet.org. No agencies or phone calls, please.

Job Title: Executive Assistant & Board Liaison
Department: Artistic
Reports to: Executive Director and the Artistic Director
Salary Range: $72,000 - $82,000

EXECUTIVE ASSISTANT & BOARD LIAISON

Position Summary

The Executive Assistant & Board Liaison provides high level administrative and project support to the Executive Director and the Artistic Director and serves as the primary administrative liaison to the Board of Directors and Trustees.

This position provides critical support to the leadership of Miami City Ballet through exceptional organization, coordination, communication, and follow through. The Executive Assistant helps ensure that executive and Board priorities, commitments, and activities remain organized and on track while facilitating the flow of information across the organization.

This position works closely with the Senior Leadership Team, Board Chair, Committee Chairs, Directors and Trustees and requires sound judgement, discretion, responsiveness, initiative, and the ability to anticipate needs and manage multiple priorities in a complex and fast moving environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Essential duties and responsibilities include, but are not limited to, the following:

Provide high level administrative and project support to the Executive Director and the Artistic Director to support the effective use of their time and resources and the achievement of their goals and responsibilities.

• Support the execution of the Executive Director and the Artistic Director's short- and long-term goals and responsibilities.
  • Research, prioritize, and follow up on incoming issues and concerns identified by or addressed to the Executive Director and the Artistic Director, including matters of a sensitive or confidential nature. Exercise sound judgment in determining appropriate routing, identifying matters requiring executive attention or follow up, coordinating responses and next steps, and scheduling meetings based on priority, timing, and context.
  • Maintain an organized system for the Executive Director’s email and electronic correspondence to support efficient review, follow up, filing, and timely retrieval of information and records.
  • Attend internal and external meetings on behalf of the Executive Director as requested to gather information, document decisions and next steps, and facilitate appropriate follow-up.
  • Provide project support for assigned initiatives, coordinating timelines, tracking deliverables, facilitating communication, and following upon with responsible parties to keep work on track.
  • Manage and coordinate the calendars of the Executive Director and the Artistic Director with attention to organizational priorities, preparation requirements, travel, deadlines, and focused work time to support the effective use of each executive’s time.
  • Coordinate communication and follow-up among members of the Senior Leadership Team, including scheduling meetings, tracking commitments, and deliverables.
  • Proactively following up with responsible parties to keep work on track. Elevate unresolved matters to the Executive Director or Artistic Director as appropriate.
• Keep the Executive Director and the Artistic Director informed of and prepared for upcoming commitments and responsibilities and facilitate timely follow-up.
• Complete assigned aspects of executive deliverables, including drafting correspondence, presentations, and other materials that support the Executive Director and the Artistic Director in effectively leading the organization.
• Prepare briefing materials for the Executive Director and the Artistic Director in preparation for meetings and travel, including assisting with drafting fundraising related materials in coordination with the Advancement Team.
• Coordinate with Advancement staff to ensure the timely exchange of donor and prospect information between executive leadership, Board members, and Advancement, including obtaining appropriate briefing materials in advance of meetings and sharing relevant relationship, cultivation, and contribution information for institutional follow up and recordkeeping.

Provide administrative support and serve as the primary contact for the Board.

Communications:

• Prioritize, coordinate and review communications related to Board meetings, events, speeches, correspondence and other Board activities.
• Ensure communications to and among Board members are timely, accurate, coordinated, and consistent with MCB messaging.
• Prepare, organize, maintain, and distribute Board materials, including but not limited to meeting and retreat materials, member directories, reports, invitations, and other Board communications and resources.

Governance:

• Provide administrative and coordination support to the Executive Director, Artistic Director and Chair of the Board for Board Succession and continuity planning, including Board leadership and committee chair transitions.
• Provide administrative and coordination support for Board recruitment efforts, including maintaining information on identified Board needs and prospective Director and Trustee candidates and tracking related outreach and follow-up.
• Provide administrative and coordination support for Board committee composition and appointments, including maintaining current and projected committee rosters, prospective committee member information and related follow-up.
• Coordinate the annual Board election process at the organization’s Annual Meeting.
• Track governance related matters requiring Board or staff action. Facilitate timely follow up and elevate unresolved matters to the appropriate members of the Board or executive leadership.

Logistics and Coordination:

• Coordinate new Board Member orientation and other Board development activities in collaboration with the Executive Director, the Artistic Director, Board Chair, and the Senior Leadership Team.
• Coordinate the planning, logistics, preparation, and follow up for Board and committee meetings, including the annual meeting calendar, agenda process, meeting materials, and related correspondence. In collaboration with the Board Chair, Executive Director, Artistic Director and Senior Leadership Team, follow up with responsible parties for agenda items, and ensure that appropriate background materials are prepared and distributed in advance of meetings.

Committee Responsibilities:

• Manage the administrative infrastructure supporting Board committees, including coordination, scheduling, materials, records, communication, and follow up.
• Proactively coordinate with committee chairs and staff liaisons to support meeting preparation, including timely development of agendas and preparation and distribution of appropriate materials.
• Maintain awareness of committee charters and flag questions or concerns regarding committee scope to the Executive Director, Artistic Director, Board Chair, or appropriate committee leadership.
• Attend committee meetings as requested on behalf of the Executive Director or Artistic Director to document discussion, decisions, and next steps and facilitate appropriate follow up.
• Identify and elevate problems or concerns raised through committee activity to the appropriate Board or executive leadership for attention and follow-up.
• Prepare the Executive Director, the Artistic Director and Chair of the Board for anticipated discussion items at Board and committee meetings.
• Ensure Board minutes are recorded and distributed in a timely manner following the meeting.

Fundraising Support:

• Coordinate with Advancement staff to support the execution of cultivation, stewardship, and campaign activities involving the Executive Director, Artistic Director, and Chair of the Board, including scheduling, communication, preparation, and follow up as appropriate.
• Coordinate travel and related activities involving Board members, donors, and prospects in collaboration with Advancement staff, including scheduling, invitation coordination, briefing materials, and follow up.

QUALIFICATIONS 

Education:

• BA Degree preferred, or equivalent combination of education, training, and experience

Experience:

• Minimum of 5 years of experience providing high level executive support, preferably including experience supporting a Board or senior executive leadership.
• Experience working with high-net-worth individuals and key stakeholders preferred.

Key Qualities:

• Demonstrates integrity, professionalism, discretion, and sound judgment and maintains the highest standards of confidentiality.
• Highly responsible, dependable, and accountable, with consistent follow-through on commitments and deadlines.
• Exceptional organizational and time management skills, with strong attention to detail and the ability to establish priorities and keep multiple workstreams organized.
• Anticipates needs, identifies potential issues before they become problems, and takes appropriate initiative without requiring constant direction.
• Remains composed and exercises good judgment in fast moving, high pressure, or changing circumstances, with the flexibility to adjust priorities and pivot as needed.
• Decisive and resourceful within the scope of the position, with the judgment to know when to act independently and when to elevate a matter for executive attention.
• Personable, polished, and professional, with the poise, diplomacy, and tact required to interact effectively with Board members, donors, senior leadership, staff, and external partners.
• Excellent written and verbal communication skills, with the ability to communicate clearly, appropriately, and professionally across a range of audiences.
• Demonstrates strong executive calendar management skills and an understanding of how to balance competing priorities, preparation requirements, deadlines, and focused work time.

LANGUAGE SKILLS:

• Ability to read, write, speak and comprehend English fluently.
• Spanish fluency preferred but not required.

COMPUTER SKILLS AND ABILITIES

• Proficiency with Microsoft Office products, including Word, Excel, Outlook, and PowerPoint
• Proficiency with videoconferencing tools including Teams and Zoom
• Experience with Canva a plus
• Experience with Tessitura a plus
• Experience with board management digital platforms a plus

To apply, please submit cover letter and resume to mcbjobs@miamicityballet.org

Miami City Ballet seeks to develop and nurture its diversity. Miami City Ballet is committed to maintaining an inclusive community that recognizes and values the inherent worth and dignity of every person; fosters tolerance, sensitivity, understanding, and mutual respect. Miami City Ballet is an EEO employer fully committed to achieving a diverse workforce. All individuals, including minorities, women, individuals with disabilities, and protected veterans are encouraged to apply.

Job Title: Physical Therapist - Part Time
Department: Artistic    
Reports to: Artistic Director & Lead Physical Therapist
Hours: 2:30 PM to 7:30 PM most work weeks—variable during performance season      
Salary: $50.00 per hour + overtime

SUMMARY

Miami City Ballet, under the new direction of Gonzalo Garcia, is one of the most renowned ballet companies in the United States. Founded in 1985 by Miami philanthropist Toby Lerner Ansin and Founding Artistic Director and ballet legend Edward Villella, MCB is considered a leader in the field – nurturing new choreographic voices, creating innovative collaborations and opening new avenues of inclusivity within classical ballet. Our repertory of more than 100 ballets, including over a dozen world premieres, was built upon the Balanchine repertory, style and technique.  It has been expanded to include beloved classical works of importance, as well as exciting new choreography by contemporary and ground-breaking artists.

The Physical Therapist position is a part-time role focused on evaluating and treating primarily MCB dancers, with occasional services for students and staff. This role involves planning and administering physical therapy treatments to prevent injuries, restore function, manage pain, and promote the dancers' overall health and fitness.

The Physical Therapist will determine if a worker's compensation claim needs to be filed and will communicate with staff regarding this process. They will develop personalized treatment plans, recommend medical specialists, and provide exercise techniques to enhance the dancers' health.

Additionally, the Physical Therapist must maintain treatment notes, communicate with staff about the dancers' injury-related limitations, perform administration work, and coordinate treatment plans and diagnoses with doctors.

The position will require a minimum of 40 weeks of work, which will be finalized at the beginning of the contract period. The Physical Therapist will report directly to Gonzalo Garcia Artistic Director; and Lina Aguirre, Human Resources Director, regarding matters related to the employment contract.

The ideal candidate will possess a warm and collaborative demeanor, positive energy, and a sense of humor. They should also be organized, effectively prioritize tasks, and be self-motivated in their work. Exceptional communication and interpersonal skills are essential, as the Physical Therapist will need to interact comfortably with various individuals throughout the organization. Additionally, this person must demonstrate genuine empathy and an understanding of the dancers' needs and sensitivities.

Specific Responsibilities

• Provide physical therapy diagnosis through appropriate patient evaluation.
• Must be able to recognize and respond appropriately to urgent/emergent situations and determine a safe level of participation or referral to a specialist.
• Develop individualized treatment plans for dancers, including, but not limited to, exercises, stretching, modalities, and hands-on therapy to restore function.
• Maintain patient records and their confidentiality.
• Educating patients and staff regarding injuries and their impact on dance rehearsal and performance
• Coordinate the plan for a dancer returning to dance with MCB staff and various outside medical professionals.
• Keep the treatment areas neat and organized.
• Perform administrative work.
• Complies with the Florida State Physical Therapy Act, codes, and regulations.

Hours and Workdays

• Minimum of 40 work weeks per season (July 1 - April 1st). The exact schedule is to be determined by February.
• Working hours are 25 hours weekly. $50 overtime will be added for additional hours.
• The hours and workdays are typically 2:30 PM to 7:30 PM most work weeks—variable during performance season.
• Rehearsal weeks- generally Mondays through Fridays
• Treatment times usually are 5 hours daily, including a 30-minute lunch break, but may vary slightly; additional time may be needed for emergencies and to accomplish required duties.
• Performance weeks - 6 days a week, depending on venue.
• A company physical therapist will be expected to remain in the theater for each performance, usually three evenings per week. Matinees are similarly covered in a shared manner. Additional time may be needed for emergencies and to accomplish required duties.
• Touring weeks - will vary from year to year.
• Accommodation, transportation, and per diem are provided for all tour weeks outside of Miami.
• Vacation coverage weeks will require fewer hours than a typical rehearsal week but will include at least one or two days a week.

Essential Skills/Qualifications

• Fully licensed practitioner in Florida State.
• At least 3 years of PT experience.
• Experience working with dancers.
• A movement optimist therapist who is familiar with Louis Gifford’s work and treats musculoskeletal injuries within the biopsychosocial model.
• A skilled manual therapist with sound knowledge of therapeutic exercises to restore function.
• Compassion and empathy for patients who are often in pain and anxious about their future dancing careers.
• Attention to detail regarding a patient's problems to analyze what they need to alleviate their pain and reduce the risk of further injury.
• Physical stamina for manual work on patients and long hours standing and demonstrating exercises.
• Interpersonal skills to build positive relationships with patients and staff.
• Communication skills to interact clearly with doctors, artistic staff members, and patients.
• Experience working with ballet dancers.
• Excellent interpersonal, verbal, and written communication skills.
• Low-ego, hands-on, results-driven leadership style with a down-to-earth, collaborative, "roll-up-your-sleeves" personality and work ethic who can rally others to take the initiative in their areas of expertise.
• Ability to attend to multiple administrative matters.
• Ability to work collegially across departments and across the organization.
• Comfortable instructing physical therapy students.
• Comfortable with administrative technology, scheduling and EMR software, virtual meetings, and Microsoft Office Suite.

Benefits

• $50 per hour
• Max of 25 Hr. per week
• Per-diem, travel/hotel when on tour

To apply, please submit cover letter and resume to mcbjobs@miamicityballet.org.   

No agency phone calls please.

Miami City Ballet seeks to develop and nurture its diversity. Miami City Ballet is committed to maintaining an inclusive community that recognizes and values the inherent worth and dignity of every person; fosters tolerance, sensitivity, understanding, and mutual respect. Miami City Ballet is an EEO employer fully committed to achieving a diverse workforce. All individuals, including minorities, women, individuals with disabilities, and protected veterans are encouraged to apply.

Job Title: School Administrative Assistant
Department: School
Reports to: School Managing Director
Status: Full Time
Salary: $41,600 per year

Reporting to the School Managing Director, the School Administrative Assistant serves as the initial point-of-contact for the Miami City Ballet School office. Providing a welcoming and knowledgeable introduction to the school, the Assistant serves as the liaison to the School Programs and Pre-Professional Managers. The Assistant provides administrative support for MCB School and performs a wide variety of tasks to ensure effective and efficient outcomes for school staff and stakeholders.

Miami City Ballet seeks to develop and nurture its diversity. Miami City Ballet is committed to maintaining an inclusive community that recognizes and values the inherent worth and dignity of every person; fosters tolerance, sensitivity, understanding, and mutual respect. Miami City Ballet is an EEO employer fully committed to achieving a diverse workforce. All individuals, including minorities, women, individuals with disabilities, and protected veterans are encouraged to apply.

KEY RESPONSIBILITIES:

• Oversees School inbox. Provide the best possible customer service to families by answering MCBS phone lines and relaying telephone messages and e-mails to appropriate school employees and other Company departments.
• Completes data entry for student records in the Children’s Division
• Receives excused absence calls and emails and disseminates this information to faculty in a timely fashion.
• Tracks schedule changes, updates it in the portal and notifies faculty and pianist of changes.
• Tracks incident and behavior reports and schedules conferences with Children’s Division families.
• Assists School Programs Manager with scheduling parent/student meetings with School Directors.
• Assists School Programs Manager with posting information on lobby bulletin boards.
• Provides support to the School Operations Manager with tuition deadlines and follows up with families as necessary for past due balances.
• Assists the School Operations Manager with sales/refunds/credits and all student accounts.
• Compiles receipts and submits credit card reconciliations to School Managing Director and Finance.
• Ensures school website information is accurate and updated.
• Manages locker reservations.
• Provides administrative support to all School staff, as needed.
• Assists with drop-off and pick up procedures to help ensure safety of students
• Updates all registration forms and packets of information for parents of the Children’s Division.
• Manages outgoing communications regarding Community Schedule changes/holidays.

QUALIFICATIONS:

• Two years administrative experience required. Must be fluent in English, bi-lingual in English and Spanish preferred
• Excellent knowledge of Microsoft suite, and an ability to learn new programs
• Excellent time management skills, demonstrated ability to coordinate simultaneous projects, with forward planning and ability to meet deadlines
• Excellent attention to detail, grammar, and proof-reading skills
• Excellent initiative taking with an ability to proactively solve problems
• Excellent interpersonal and communication skills including a positive attitude and the ability to deal with a variety of stakeholders
• Experience in education, dance or performing arts is desirable

TO APPLY please email:

1. Resume
2. Cover letter briefly outlining your experience specifically concerning the qualifications, essential duties and responsibilities listed above.
3. Email your application to joy.stanfield@miamicityballet.org with the title of the role you are applying for in the subject line. No agencies or phone calls, please.

Job Title: Vice President of Artistic and Production Operations
Department: Artistic
Reports to: Executive Director and Artistic Director
Status: Full Time
Salary Range: $160,000 -$170,00 yearly

Position Summary
Reporting to the Artistic Director and the Executive Director, the Vice President of Artistic and Production Operations provides strategic leadership and oversight for all production, technical, stage management, and wardrobe operations. The position is responsible for planning, budgeting, staffing, scheduling, and execution of all performances, tours, special events, and production-related activities.

The Vice President of Production ensures that all artistic productions are delivered at the highest professional standards while maintaining fiscal responsibility, regulatory compliance, and operational efficiency. 

Essential Duties and Responsibilities

Strategic Leadership

• Develop and implement long-term production strategies aligned with the organization's artistic and strategic goals.
• Serve as a collaborative member of the senior leadership team and contribute to organizational planning and decision-making.
• Advise the Artistic Director and Executive Director on production feasibility, resource allocation, and operational implications of artistic initiatives.
• Participate in season planning and production scheduling. 

Production Management

• Oversee all production and artistic operations for performances, rehearsals, tours, and special events.
• Ensure successful execution of all productions from planning through closing.
• Supervise production calendars and coordinate timelines across departments.
• Manage venue relationships and technical requirements for performances.
• Oversee production logistics, transportation, and touring operations. 

Budgeting and Financial Management

• Develop and manage artistic, production, wardrobe, and technical budgets.
• Monitor expenditures and ensure compliance with approved budgets.
• Identify opportunities for cost savings and operational efficiencies.
• Participate in capital planning and equipment replacement strategies.
• Approve production-related expenditures in accordance with company policies.

Personnel Management

• Provide leadership and supervision for the department staff below:
  • Director of Production
  • Wardrobe Manager
  • Company Manager
• Conduct performance evaluations and support professional development.
• Participate in hiring, onboarding, and workforce planning.

Labor Relations and Compliance

Maintain a thorough understanding of applicable collective bargaining agreements, IATSE, AFM (Musicians Union), and Dancer agreements.

• Ensure compliance with labor agreements, workplace safety regulations, and employment laws.
• Collaborate with the Senior Director of Human Resources on personnel matters and employee relations issues.

Artistic Collaboration

• Work closely with the Artistic Director to support artistic objectives.
• Participate in production meetings and artistic planning discussions.
• Coordinate technical and production support for new works, commissions, and special projects.
• Ensure production elements support the artistic vision while remaining operationally feasible.

Artistic Management

• Lead dancer contract negotiations, ensuring compliance with industry standard terms and maintaining a collegial relationship between the dancers and management.
• Negotiate and secure choreographic and music rights necessary to execute approved artistic programming.
• Manage the relationship with the orchestra and any live music components.

Touring and Venue Management

• Oversee all production aspects of domestic and international touring, in close relationship with the touring agent.
• Review and negotiate technical requirements with presenting organizations and venues.
• Ensure technical riders, production specifications, and touring documents remain current.
• Coordinate production staffing and logistics for touring engagements. 

 Facilities, Equipment, and Safety

• Oversee maintenance and management of production equipment and theatrical systems.
• Develop and implement safety protocols and emergency procedures.
• Ensure compliance with OSHA and industry safety standards.
• Plan for future capital improvements and technology upgrades.

Qualifications

• Bachelor's degree in Theatre Production, Arts Administration, Technical Theatre, Performing Arts Management, or a related field; advanced degree preferred.
• Minimum 8–10 years of progressively responsible production management experience in a ballet, opera, theater, or performing arts organization.
• Demonstrated experience managing large-scale productions and production budgets.
• Strong knowledge of theatrical production, stage operations, labor relations, and touring logistics.
• Experience working in a unionized environment.
• Excellent leadership, communication, organizational, and project management skills.

TO APPLY
To apply, please email:
1. Resume
2. Cover letter briefly outlining your experience specifically concerning the qualifications, essential duties and responsibilities listed above.

Email your application to mcbjobs@miamicityballet.org with the title of the role you are applying for in the subject line. No agencies or phone calls, please.

Miami City Ballet seeks to develop and nurture its diversity. Miami City Ballet is committed to maintaining an inclusive community that recognizes and values the inherent worth and dignity of every person; fosters tolerance, sensitivity, understanding, and mutual respect. Miami City Ballet is an EEO employer fully committed to achieving a diverse workforce. All individuals, including minorities, women, individuals with disabilities, and protected veterans are encouraged to apply.

Job Title: Audience Services Representative
Department: Marketing & Communications
Reports to: Supervisor, Audience & Ticketing Services
Status: Part-Time or Casual/Non-Exempt
Wage: $19.06

Miami City Ballet seeks to develop and nurture its diversity. Miami City Ballet is committed to maintaining an inclusive community that recognizes and values the inherent worth and dignity of every person; fosters tolerance, sensitivity, understanding, and mutual respect. Miami City Ballet is an EEO employer fully committed to achieving a diverse workforce. All individuals, including minorities, women, individuals with disabilities, and protected veterans are encouraged to apply.

JOB SUMMARY
The Audience Services Representative (ASR) is the first point of customer contact and is responsible for providing the customer with the best impression of the Miami City Ballet. Remote work is available throughout the year when no onsite or in-venue service activations occur.

Key responsibilities include delivering excellent customer care for all customers and prospects of MCB:

• Managing inquiries and communications with customers across several communication channels.
• Acknowledge and resolve customer concerns and complaints.
• Knowledgeable about the MCB as an organization, familiarity with the company of dancers, our season, and events/performances inside and out to answer questions
• Communicate and coordinate with colleagues as necessary
• Provide ongoing feedback on the efficiency of the customer service process
• Keep records of customer interactions, transactions, comments and complaints.
• Process orders, forms, modifications and escalations
• Fulfill and generate ticket sales, subscriptions and payments

To do well in this role, the ASR must be customer-centric and service-oriented with a positive, empathetic and professional attitude toward customers at all times.

RESPONSIBILITIES

Relationship management

Take and fill ticket orders for individual ticket purchases over the telephone and at the box office window.

• Respond promptly and thoroughly to customer inquiries; Resolve customer complaints efficiently and strive to deliver customer satisfaction
• Build rapport, on-going relationships, and credibility with customers by delivering consistent and excellent customer care, anticipating their needs (and objectives of the customer) and initiate any service recovery.
• Understand and provide information: seating, prices, fees, and sections of multiple venues, as well as parking options and directions and related information to help provide optimal customer experience.
• Provide customers insight and updates on the season, programs, and various subscription package and product options, in order to increase sales, engagement and/or customer service.
• Explain provide upgrade options and fill orders for interested patrons.
• Assist patrons/subscribers with ticket exchanges.
• Provide assistance and support for ticketing matters for internal department needs.

Data Management

• Process all transactions through Tessitura.
• Create and maintain accurate customer data in Tessitura.
• Provide daily payment settlements to management; ensure final report balances credit cards, cash, and check transactions.
• Filling in CSI’s to capture customer feedback after shows, etc.

Other:

• Prepare tickets for mailing or will call as needed.
• Correspond with customers via email, phone or any other written documentation is imperative.
• Contribute and assist in various CR-related administrative tasks and duties to support smooth-running CR operations.
• Work collaboratively with organizational colleagues across the organization.
• Share frontline customer feedback with Marketing and Development team as appropriate.

On-site service:

• Provide customer/subscriber and relationship management support on performance weekends and locations.
• Provide clerk duties at the MCB Store, both on-location and at various performance venues.

SKILLS AND QUALIFICATIONS

• Experience working with customer support.
• Comfortable using computers and databases.
• Knowledgeable in Excel, Microsoft Word, Tessitura knowledge ideal, training provided for Tessitura.
• Ability to use database software; maintain accurate electronic records—tessitura knowledge ideal.
• Interest and desire to have strong Product/Service knowledge – From common issues to upgrades, CRR has and pursues knowledge about the organization, season programs, dancers, and other info relevant to offer customers.
• Excellent communication skills: oral, interpersonal, and written – Ability to hear customer suggestions and complaints, respond accordingly and clearly while flexible to adapt message and style to various customer types.
• Time management – Responding to customers promptly and resolving issues, good management skills.
• Taking responsibility for the customer with the ability to provide a solution meeting expectations within company guidelines and policies
• Team collaboration – building long-lasting relationships with customers and providing seamless service requires teamwork and team collaboration to achieve common goals.
• Personal qualities aligned with the values of MCB
• Ability to work evenings and weekends and travel between West Palm, Broward, and Miami markets for venue performances.

TO APPLY

To apply, please email:
1. Resume
2. Cover letter briefly outlining your experience specifically concerning the qualifications, essential duties and responsibilities listed above.

Please note: Applications will not be considered if they do not address the qualifications, essential duties and responsibilities for this role, and please include examples of your work as requested above.

Email your application to joy.stanfield@miamicityballet.org with the title of the role you are applying for in the subject line. No agencies or phone calls, please.

Hours: Monday – Friday, plus weekend availability
Salary: $50/hour to instruct/$25/hour for lesson planning

JOB DESCRIPTION:

Reporting to the Miami City Ballet’s Director of Community Engagement and the Dance Education Programs Manager, Teaching Artists are practicing artists in Dance, Arts Education, and Performing Arts committed to working with young people of varied abilities. Miami City Ballet’s Community Engagement programs, including STEAM+, Explore Dance, M.C.B.’s Masterclass Series, and Miami City Ballet’s Palm Beach Summer Dance Camp, bring high-quality arts enrichment to the youth of South Florida by working through established after-school and year-round programs at Miami-Dade County Title I Public Schools, Partnering Community Organizations, K-12 Performing Arts Schools as well as Performing Arts magnet schools.

Applicants must demonstrate expertise working as professional dance teaching artists, the ability to set choreography for students of varied abilities, basic curriculum standards to teach Ballet Fundamentals, Creative Movement practices, the ability to produce Culminating Event performances, experience in lesson planning and arts integration curriculum writing, strong communication, and interpersonal skills, facilitating group decision-making, handling multiple tasks simultaneously, and strong attention to detail.

Miami City Ballet seeks to develop and nurture its diversity. Miami City Ballet is committed to maintaining an inclusive community that recognizes and values the inherent worth and dignity of every person; fosters tolerance, sensitivity, understanding, and mutual respect. Miami City Ballet is an EEO employer fully committed to achieving a diverse workforce. All individuals, including minorities, women, individuals with disabilities, and protected veterans are encouraged to apply.

SCHEDULE & COMPENSATION:

This is an independent contractor position. Applicants must have availability to work during and after school hours, on occasional weekends, and during the day in the summers. Teaching Artists should have the ability to travel throughout the South Florida tri-county region to various residency sites. A full residency ranges between 5-25 weeks (according to each program) and ends in a culminating performance. Teaching Artists earn $50/hour to instruct and $25/hour for lesson planning, and mileage reimbursement for instruction provided outside of Miami-Dade County.

DUTIES & RESPONSIBILTIES:

Direct instruction with students in Kinder-12th Grade using guidelines of the Florida Arts Standards, MDCPS STEAM+ Rubric, and Miami City Ballet Fundamentals Curriculum. Planning and executing arts programming appropriate for specific age groups, attending professional development workshops and meetings, and carrying out administrative responsibilities (such as submitting written lesson plans, student pre-and post-assessments, timecards, student evaluations, and other duties as assigned). TAs selected for employment must also attend a 3-day training session held at Miami City Ballet from September 28th – 30th, 2022.

REQUIRED QUALIFICATIONS:

Minimum (4) years of teaching experience and substantial training in Dance Education. Strong content knowledge in classical ballet, performance, and stage work. Commitment to serving children in typically under-represented communities. Must be culturally competent to work with a diverse student body and students with special needs. Must be adaptable to instruction in non-traditional dance spaces. Excellent verbal and written commutation skills. Excellent interpersonal communication skills with adults and children. Instructors with proficiency in Spanish are encouraged to apply. Instructors with varied dance genre teaching experience with a strong ballet foundation are welcome to apply.

TO APPLY:

Qualified applicants should submit A. cover letter and resume or curriculum vitae outlining relevant professional, artistic, and teaching experience. B. Sample lesson plan. C. Artistic Sample: Please share your original, creative work in the arts discipline you teach most frequently. All prospective candidates who are selected for an interview will be required to lead a sample dance class for Miami City Ballet staff.

Acceptable artistic samples: 1-2 minutes of choreography and dance instructional links (YouTube, Vimeo,) 3-4 images (JPG or PDF format), and Links (YouTube and Vimeo) to creative portfolio and videos of performances online.

Email your application to joy.stanfield@miamicityballet.org with the title of the role you are applying for in the subject line. No agencies or phone calls, please.