Careers

Job Title: Vice President of Artistic and Production Operations
Department: Artistic
Reports to: Executive Director and Artistic Director
Status: Full Time
Salary Range: $160,000 -$170,00 yearly

Position Summary
Reporting to the Artistic Director and the Executive Director, the Vice President of Artistic and Production Operations provides strategic leadership and oversight for all production, technical, stage management, and wardrobe operations. The position is responsible for planning, budgeting, staffing, scheduling, and execution of all performances, tours, special events, and production-related activities.

The Vice President of Production ensures that all artistic productions are delivered at the highest professional standards while maintaining fiscal responsibility, regulatory compliance, and operational efficiency. 

Essential Duties and Responsibilities

Strategic Leadership

• Develop and implement long-term production strategies aligned with the organization's artistic and strategic goals.
• Serve as a collaborative member of the senior leadership team and contribute to organizational planning and decision-making.
• Advise the Artistic Director and Executive Director on production feasibility, resource allocation, and operational implications of artistic initiatives.
• Participate in season planning and production scheduling. 

Production Management

• Oversee all production and artistic operations for performances, rehearsals, tours, and special events.
• Ensure successful execution of all productions from planning through closing.
• Supervise production calendars and coordinate timelines across departments.
• Manage venue relationships and technical requirements for performances.
• Oversee production logistics, transportation, and touring operations. 

Budgeting and Financial Management

• Develop and manage artistic, production, wardrobe, and technical budgets.
• Monitor expenditures and ensure compliance with approved budgets.
• Identify opportunities for cost savings and operational efficiencies.
• Participate in capital planning and equipment replacement strategies.
• Approve production-related expenditures in accordance with company policies.

Personnel Management

• Provide leadership and supervision for the department staff below:
  • Director of Production
  • Wardrobe Manager
  • Company Manager
• Conduct performance evaluations and support professional development.
• Participate in hiring, onboarding, and workforce planning.

Labor Relations and Compliance

Maintain a thorough understanding of applicable collective bargaining agreements, IATSE, AFM (Musicians Union), and Dancer agreements.

• Ensure compliance with labor agreements, workplace safety regulations, and employment laws.
• Collaborate with the Senior Director of Human Resources on personnel matters and employee relations issues.

Artistic Collaboration

• Work closely with the Artistic Director to support artistic objectives.
• Participate in production meetings and artistic planning discussions.
• Coordinate technical and production support for new works, commissions, and special projects.
• Ensure production elements support the artistic vision while remaining operationally feasible.

Artistic Management

• Lead dancer contract negotiations, ensuring compliance with industry standard terms and maintaining a collegial relationship between the dancers and management.
• Negotiate and secure choreographic and music rights necessary to execute approved artistic programming.
• Manage the relationship with the orchestra and any live music components.

Touring and Venue Management

• Oversee all production aspects of domestic and international touring, in close relationship with the touring agent.
• Review and negotiate technical requirements with presenting organizations and venues.
• Ensure technical riders, production specifications, and touring documents remain current.
• Coordinate production staffing and logistics for touring engagements. 

 Facilities, Equipment, and Safety

• Oversee maintenance and management of production equipment and theatrical systems.
• Develop and implement safety protocols and emergency procedures.
• Ensure compliance with OSHA and industry safety standards.
• Plan for future capital improvements and technology upgrades.

Qualifications

• Bachelor's degree in Theatre Production, Arts Administration, Technical Theatre, Performing Arts Management, or a related field; advanced degree preferred.
• Minimum 8–10 years of progressively responsible production management experience in a ballet, opera, theater, or performing arts organization.
• Demonstrated experience managing large-scale productions and production budgets.
• Strong knowledge of theatrical production, stage operations, labor relations, and touring logistics.
• Experience working in a unionized environment.
• Excellent leadership, communication, organizational, and project management skills.

TO APPLY
To apply, please email:
1. Resume
2. Cover letter briefly outlining your experience specifically concerning the qualifications, essential duties and responsibilities listed above.

Email your application to mcbjobs@miamicityballet.org with the title of the role you are applying for in the subject line. No agencies or phone calls, please.

Miami City Ballet seeks to develop and nurture its diversity. Miami City Ballet is committed to maintaining an inclusive community that recognizes and values the inherent worth and dignity of every person; fosters tolerance, sensitivity, understanding, and mutual respect. Miami City Ballet is an EEO employer fully committed to achieving a diverse workforce. All individuals, including minorities, women, individuals with disabilities, and protected veterans are encouraged to apply.

Job Title: Audience Services Representative
Department: Marketing & Communications
Reports to: Supervisor, Audience & Ticketing Services
Status: Part-Time or Casual/Non-Exempt
Wage: $19.06

Miami City Ballet seeks to develop and nurture its diversity. Miami City Ballet is committed to maintaining an inclusive community that recognizes and values the inherent worth and dignity of every person; fosters tolerance, sensitivity, understanding, and mutual respect. Miami City Ballet is an EEO employer fully committed to achieving a diverse workforce. All individuals, including minorities, women, individuals with disabilities, and protected veterans are encouraged to apply.

JOB SUMMARY
The Audience Services Representative (ASR) is the first point of customer contact and is responsible for providing the customer with the best impression of the Miami City Ballet. Remote work is available throughout the year when no onsite or in-venue service activations occur.

Key responsibilities include delivering excellent customer care for all customers and prospects of MCB:

• Managing inquiries and communications with customers across several communication channels.
• Acknowledge and resolve customer concerns and complaints.
• Knowledgeable about the MCB as an organization, familiarity with the company of dancers, our season, and events/performances inside and out to answer questions
• Communicate and coordinate with colleagues as necessary
• Provide ongoing feedback on the efficiency of the customer service process
• Keep records of customer interactions, transactions, comments and complaints.
• Process orders, forms, modifications and escalations
• Fulfill and generate ticket sales, subscriptions and payments

To do well in this role, the ASR must be customer-centric and service-oriented with a positive, empathetic and professional attitude toward customers at all times.

RESPONSIBILITIES

Relationship management

Take and fill ticket orders for individual ticket purchases over the telephone and at the box office window.

• Respond promptly and thoroughly to customer inquiries; Resolve customer complaints efficiently and strive to deliver customer satisfaction
• Build rapport, on-going relationships, and credibility with customers by delivering consistent and excellent customer care, anticipating their needs (and objectives of the customer) and initiate any service recovery.
• Understand and provide information: seating, prices, fees, and sections of multiple venues, as well as parking options and directions and related information to help provide optimal customer experience.
• Provide customers insight and updates on the season, programs, and various subscription package and product options, in order to increase sales, engagement and/or customer service.
• Explain provide upgrade options and fill orders for interested patrons.
• Assist patrons/subscribers with ticket exchanges.
• Provide assistance and support for ticketing matters for internal department needs.

Data Management

• Process all transactions through Tessitura.
• Create and maintain accurate customer data in Tessitura.
• Provide daily payment settlements to management; ensure final report balances credit cards, cash, and check transactions.
• Filling in CSI’s to capture customer feedback after shows, etc.

Other:

• Prepare tickets for mailing or will call as needed.
• Correspond with customers via email, phone or any other written documentation is imperative.
• Contribute and assist in various CR-related administrative tasks and duties to support smooth-running CR operations.
• Work collaboratively with organizational colleagues across the organization.
• Share frontline customer feedback with Marketing and Development team as appropriate.

On-site service:

• Provide customer/subscriber and relationship management support on performance weekends and locations.
• Provide clerk duties at the MCB Store, both on-location and at various performance venues.

SKILLS AND QUALIFICATIONS

• Experience working with customer support.
• Comfortable using computers and databases.
• Knowledgeable in Excel, Microsoft Word, Tessitura knowledge ideal, training provided for Tessitura.
• Ability to use database software; maintain accurate electronic records—tessitura knowledge ideal.
• Interest and desire to have strong Product/Service knowledge – From common issues to upgrades, CRR has and pursues knowledge about the organization, season programs, dancers, and other info relevant to offer customers.
• Excellent communication skills: oral, interpersonal, and written – Ability to hear customer suggestions and complaints, respond accordingly and clearly while flexible to adapt message and style to various customer types.
• Time management – Responding to customers promptly and resolving issues, good management skills.
• Taking responsibility for the customer with the ability to provide a solution meeting expectations within company guidelines and policies
• Team collaboration – building long-lasting relationships with customers and providing seamless service requires teamwork and team collaboration to achieve common goals.
• Personal qualities aligned with the values of MCB
• Ability to work evenings and weekends and travel between West Palm, Broward, and Miami markets for venue performances.

TO APPLY

To apply, please email:
1. Resume
2. Cover letter briefly outlining your experience specifically concerning the qualifications, essential duties and responsibilities listed above.

Please note: Applications will not be considered if they do not address the qualifications, essential duties and responsibilities for this role, and please include examples of your work as requested above.

Email your application to joy.stanfield@miamicityballet.org with the title of the role you are applying for in the subject line. No agencies or phone calls, please.

Hours: Monday – Friday, plus weekend availability
Salary: $50/hour to instruct/$25/hour for lesson planning

JOB DESCRIPTION:

Reporting to the Miami City Ballet’s Director of Community Engagement and the Dance Education Programs Manager, Teaching Artists are practicing artists in Dance, Arts Education, and Performing Arts committed to working with young people of varied abilities. Miami City Ballet’s Community Engagement programs, including STEAM+, Explore Dance, M.C.B.’s Masterclass Series, and Miami City Ballet’s Palm Beach Summer Dance Camp, bring high-quality arts enrichment to the youth of South Florida by working through established after-school and year-round programs at Miami-Dade County Title I Public Schools, Partnering Community Organizations, K-12 Performing Arts Schools as well as Performing Arts magnet schools.

Applicants must demonstrate expertise working as professional dance teaching artists, the ability to set choreography for students of varied abilities, basic curriculum standards to teach Ballet Fundamentals, Creative Movement practices, the ability to produce Culminating Event performances, experience in lesson planning and arts integration curriculum writing, strong communication, and interpersonal skills, facilitating group decision-making, handling multiple tasks simultaneously, and strong attention to detail.

Miami City Ballet seeks to develop and nurture its diversity. Miami City Ballet is committed to maintaining an inclusive community that recognizes and values the inherent worth and dignity of every person; fosters tolerance, sensitivity, understanding, and mutual respect. Miami City Ballet is an EEO employer fully committed to achieving a diverse workforce. All individuals, including minorities, women, individuals with disabilities, and protected veterans are encouraged to apply.

SCHEDULE & COMPENSATION:

This is an independent contractor position. Applicants must have availability to work during and after school hours, on occasional weekends, and during the day in the summers. Teaching Artists should have the ability to travel throughout the South Florida tri-county region to various residency sites. A full residency ranges between 5-25 weeks (according to each program) and ends in a culminating performance. Teaching Artists earn $50/hour to instruct and $25/hour for lesson planning, and mileage reimbursement for instruction provided outside of Miami-Dade County.

DUTIES & RESPONSIBILTIES:

Direct instruction with students in Kinder-12th Grade using guidelines of the Florida Arts Standards, MDCPS STEAM+ Rubric, and Miami City Ballet Fundamentals Curriculum. Planning and executing arts programming appropriate for specific age groups, attending professional development workshops and meetings, and carrying out administrative responsibilities (such as submitting written lesson plans, student pre-and post-assessments, timecards, student evaluations, and other duties as assigned). TAs selected for employment must also attend a 3-day training session held at Miami City Ballet from September 28th – 30th, 2022.

REQUIRED QUALIFICATIONS:

Minimum (4) years of teaching experience and substantial training in Dance Education. Strong content knowledge in classical ballet, performance, and stage work. Commitment to serving children in typically under-represented communities. Must be culturally competent to work with a diverse student body and students with special needs. Must be adaptable to instruction in non-traditional dance spaces. Excellent verbal and written commutation skills. Excellent interpersonal communication skills with adults and children. Instructors with proficiency in Spanish are encouraged to apply. Instructors with varied dance genre teaching experience with a strong ballet foundation are welcome to apply.

TO APPLY:

Qualified applicants should submit A. cover letter and resume or curriculum vitae outlining relevant professional, artistic, and teaching experience. B. Sample lesson plan. C. Artistic Sample: Please share your original, creative work in the arts discipline you teach most frequently. All prospective candidates who are selected for an interview will be required to lead a sample dance class for Miami City Ballet staff.

Acceptable artistic samples: 1-2 minutes of choreography and dance instructional links (YouTube, Vimeo,) 3-4 images (JPG or PDF format), and Links (YouTube and Vimeo) to creative portfolio and videos of performances online.

Email your application to joy.stanfield@miamicityballet.org with the title of the role you are applying for in the subject line. No agencies or phone calls, please.