Careers

Job Title: Vice President, Human Resources
Department: Administration
Reports to: Executive Director 
FLSA Status: FTE Exempt              
Salary Range: $160,000 - $175,000 per year, plus generous benefits package including healthcare and paid vacation time

Position Summary

Reporting to the Executive Director and serving as a member of the senior leadership team, the Vice President of Human Resources provides strategic leadership for Miami City Ballet's people, culture, organizational structure, and employment practices.

The Vice President is responsible for ensuring that MCB has the people, organizational structure, management practices, policies, and workforce systems required to advance its mission effectively and responsibly.

This position serves as a trusted advisor to the Executive Director and senior leadership team and is expected to identify workforce needs and organizational risks proactively rather than solely responding to issues as they arise.

The Vice President balances care for employees with responsibility to the institution. The role requires sound judgment, discretion, responsiveness, strong knowledge of employment practices, and the ability to translate organizational priorities into clear and consistent people practices.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Organizational Strategy and Workforce Planning

• Partner with the Executive Director and senior leadership team to assess organizational structure, staffing needs, management capacity, and workforce priorities.
• Maintain a clear organizational structure that defines reporting relationships, levels of responsibility, titles, and decision authority across the institution.
• Lead workforce planning in coordination with organizational strategy and approved budgets.
• Evaluate proposed positions and hires based on institutional need, organizational structure, financial capacity, and established approval processes.
• Ensure hiring activity is consistent with executive direction, approved staffing plans, and organizational priorities.
• Identify areas where responsibilities, workload, staffing levels, or management capacity may create organizational risk.
• Recommend changes to roles, reporting structures, staffing models, or management practices when organizational needs evolve.

Executive and Management Partnership

• Serve as a trusted advisor to the Executive Director and senior leaders on organizational structure, workforce matters, employee relations, performance, compensation, and culture.
• Provide managers with clear guidance and tools for supervision, performance management, employee development, and difficult personnel decisions.
• Ensure managers understand their responsibilities as people leaders and hold them accountable for fulfilling those responsibilities.
• Surface significant workforce concerns to the Executive Director promptly, with appropriate context, options, risks, and recommendations.
• Exercise independent judgment while recognizing when matters require executive, legal, financial, or board involvement. 

Employee Engagement and Organizational Health

• Establish consistent mechanisms for understanding employee experience, workload, engagement, management effectiveness, and emerging areas of concern.
• Maintain appropriate contact with employees across departments and organizational levels so that workforce issues can be identified before they become crises whenever reasonably possible.
• Monitor patterns in turnover, absenteeism, workload, employee relations, exit interviews, and other indicators of organizational health.
• Identify trends and recommend organizational responses when patterns suggest structural, management, cultural, or capacity concerns.
• Develop practices that support clear communication, professional growth, employee recognition, and a healthy workplace culture.
• Ensure employees affected by significant workplace changes receive timely, accurate, and appropriately coordinated communication. 

Talent Acquisition and Organizational Capacity

• Lead an intentional hiring process based on clearly defined organizational needs and approved positions.
• Ensure job descriptions accurately reflect responsibilities, organizational level, required capabilities, reporting relationships, and compensation ranges.
• Partner with hiring managers to establish selection criteria and evaluate candidates against the capabilities required by the role.
• Maintain appropriate approval controls throughout the recruitment process so that offers are not advanced without required organizational authorization.
• Develop onboarding practices that establish clear expectations, responsibilities, policies, and organizational context from the beginning of employment.
• Build succession and continuity planning for critical organizational roles

Compensation, Benefits and Employee Systems

• Develop and maintain a coherent compensation framework that establishes appropriate levels, titles, salary ranges, and internal relationships across the organization.
• Regularly assess compensation practices for internal consistency, external competitiveness, affordability, and compliance.
• Ensure employees and managers understand applicable benefits and that enrollment, eligibility, changes, leave, COBRA, and other benefit processes are administered accurately and promptly.
• Proactively identify available options when employee benefit circumstances require individual attention or resolution.
• Partner with Finance to ensure alignment among compensation, payroll, benefits, staffing plans, and the approved institutional budget.
• Ensure performance evaluation and compensation processes are timely, consistent, documented, and connected to organizational expectations.

Employee Relations and Performance Management

• Provide leadership on employee relations matters, including performance concerns, workplace complaints, disciplinary actions, investigations, accommodations, and separations.
• Ensure employee concerns are addressed promptly, consistently, professionally, and with appropriate documentation.
• Coach managers in addressing performance issues early rather than allowing unresolved concerns to accumulate.
• Conduct or oversee workplace investigations as appropriate and engage employment counsel when circumstances warrant.
• Maintain appropriate confidentiality while ensuring relevant decision makers receive the information necessary to fulfill their responsibilities.

Employment Compliance and Workforce Risk

• Maintain current knowledge of applicable federal, state, and local employment laws and ensure MCB's employment practices remain compliant.
• Oversee compliance related to wage and hour requirements, FMLA, ADA, employment eligibility, Forms I 9, unemployment matters, required workplace policies, and other employment obligations.
• Identify employment related risks proactively and recommend appropriate corrective or preventive action.
• Understand relevant collective bargaining agreements and other employment related contractual obligations and ensure HR practices are consistent with those requirements.
• Partner with the Executive Director, Finance, legal counsel, and other leaders on matters where employment risk intersects with financial, operational, contractual, insurance, or institutional risk.
• Maintain appropriate documentation and internal controls for employment related decisions and processes.

Policies, Systems and Documentation

• Maintain an effective and current employee handbook and HR policies appropriate to MCB's workforce and operating environment.
• Establish repeatable HR processes that do not depend on individual memory or informal practice.
• Maintain accurate and confidential personnel records and ensure required documentation is complete and accessible to authorized personnel.
• Regularly review HR processes for effectiveness, efficiency, consistency, and compliance.
• Ensure institutional knowledge related to HR practices is appropriately documented and transferable.

Leadership and Accountability

• Establish annual HR priorities aligned with MCB's institutional goals and report progress to the Executive Director.
• Develop meaningful workforce indicators that allow leadership to understand organizational health, staffing trends, retention, compensation, recruitment, and other material people issues.
• Communicate significant issues promptly and distinguish between matters requiring immediate action and those requiring longer term attention.
• Follow through reliably on commitments, deadlines, executive directives, and required communications.
• Bring recommendations, not simply problems, to executive leadership whenever circumstances allow.
• Model sound judgment, discretion, accountability, empathy, and institutional stewardship.

QUALIFICATIONS
8–10 years of progressive human resources leadership experience, with demonstrated responsibility for organizational structure, employee relations, compensation, benefits, talent acquisition, performance management, and employment compliance.

Experience in the performing arts, nonprofit, unionized, educational, or similarly complex environment is preferred.

Must be willing to relocate to the Miami, Florida area and work onsite; this is a non-remote position.

• Significant progressive human resources leadership experience, including responsibility for organizational structure, employee relations, compensation, benefits, talent acquisition, performance management, and employment compliance.
• Demonstrated experience operating as a strategic partner to a CEO, Executive Director, or senior leadership team.
• Strong working knowledge of federal and Florida employment law and contemporary HR practices.
• Demonstrated ability to identify organizational and workforce risks and translate them into practical recommendations and action.
• Experience developing compensation structures, organizational charts, job architecture, and workforce plans.
• Demonstrated ability to navigate sensitive employee matters with sound judgment, empathy, discretion, and appropriate urgency.
• Strong project management skills with demonstrated ability to establish priorities, meet deadlines, and bring complex work to completion.
• Excellent written and verbal communication skills.
• Demonstrated ability to operate effectively in an organization with varied employee populations, work schedules, employment arrangements, and professional disciplines.
• Experience working in a performing arts, nonprofit, unionized, educational, or similarly complex environment is preferred.
• SHRM SCP, SPHR, or comparable senior HR credential preferred.

LEADERSHIP EXPECTATIONS
Success in this position requires more than technical HR knowledge. The Vice President must be able to anticipate, advise, organize, communicate, and act.

The successful leader will:

• See patterns before isolated issues become institutional problems.
• Ask questions when information is incomplete rather than allowing assumptions to stand.
• Create clarity where roles, expectations, or processes are ambiguous.
• Balance employee advocacy with responsibility to the institution.
• Know when to act independently and when to escalate.
• Communicate difficult information clearly and constructively.
• Build trust through consistency, responsiveness, judgment, and follow through.
• Design systems that allow good people to succeed rather than relying on individual heroics.

The Vice President of Human Resources is ultimately accountable for helping ensure that Miami City Ballet has the people practices, organizational clarity, and workforce infrastructure necessary to support its mission and the people entrusted to carry it.

To apply, please submit cover letter and resume to mcbjobs@miamicityballet.org

Miami City Ballet seeks to develop and nurture its diversity. Miami City Ballet is committed to maintaining an inclusive community that recognizes and values the inherent worth and dignity of every person; fosters tolerance, sensitivity, understanding, and mutual respect. Miami City Ballet is an EEO employer fully committed to achieving a diverse workforce. All individuals, including minorities, women, individuals with disabilities, and protected veterans are encouraged to apply.

Job Title: Guest Experience Manager
Department: Guest Experience & Patron Services
Reports to: Director, Guest Experience & Patron Services
Status: Non-Exempt, Full-Time
Wage: $55,000 - $65,000

JOB SUMMARY
The Guest Experience Manager is responsible for providing and maintaining elevated world class, white glove customer service for Miami City Ballet patrons year-round.  This includes at all performances both onsite and across partner venues, by serving as the organization's primary service touchpoint with all patrons, and by being a “first responder” based upon customer needs and issues that may arise.  This highly visible key position also oversees in-venue marketing campaign activations and manages guest experience touchpoints throughout the season. 

The Guest Experience Manager also provides on-going direction and customer service-related oversight for MCB’s part-time service team, ensuring that service excellence is delivered in every customer interaction. A key member of the Guest Experience & Patron Services team, the Manager partners with department leadership to ensure that every patron enjoys a positive, seamless, and memorable interaction with the organization from start to finish.

To do well in this role, the ideal candidate must be a motivated leader with a positive, energetically empathetic and professional decorum that exemplifies a “can do” customer service/patron forward attitude.

RESPONSIBILITIES
Front-of-House & Venue Operations

• Responsible for the Miami City Ballet front-of-house guest experience at all MCB performances, onsite and at all partner venues, serving as the key service ambassador, first responder, partnering with Patron Services team members and the Advancement Department to deliver gold standard onsite service resolution, and liaison with venue front-of-house teams for all onsite resolutions.
• Operate autonomously during performances and activations, anticipating issues before they affect patrons, and resolving unexpected circumstances in partnership with venue teams and department leadership.
• Oversee in-venue setup, guest experience, subscriber, and member activations, including merchandising.
• Serve as the organization's guest experience point of contact for accessibility accommodations, coordinating ADA seating, assistive listening, and accessible performance requests with venue partners and internal departments in advance of each engagement.
• Oversee the set-up and maintenance of all lobby merchandise sales, including easy, seamless customer transactions from start to finish, leading to enhanced growth (more purchases, higher revenue per sale) from this important ancillary revenue stream.
• Responsible for all event reporting, including documenting issues that occur and are resolved onsite, as well as any resolutions requiring follow-up from the service team.

Guest Experience & Engagement

• Manage all guest experience touchpoint campaigns throughout the season and calendar year.
• Identify opportunities to deepen engagement across all patron segments, informed by frontline observation and guest feedback.
• Assist the Director, Guest Experience and Patron Services in the maintenance of service standard operating procedures (SOPs) and serves as a key staff member responsible for maintaining and updating these resources throughout the fiscal year.
• Acting as the primary relationship manager for group subscribers and ticketing contact for donors and board members.
• Manage year-round merchandising efforts in partnership with the patron experience supervisory team, including reconciliation, inventory management, and fulfillment.

Team Leadership & Administration

• Provide customer service-related oversight and direction year-round to MCB’s team of four to seven part-time representatives.
• Conduct initial interviews, schedule, train, and manage part-time service staff to deliver exemplary customer service.
• Conduct annual performance evaluations for direct reports and publish part-time staff schedules with sufficient advance notice to ensure full coverage of all MCB performances and activations.
• Partner with the Advancement Department to ensure the proper administration of seamless world class white glove customer service to all levels of patronship, from potential ticket buyers to the highest level of donor or board member.
• Administer part-time staff bi-weekly timekeeping and payroll submission, and maintain stock of supplies, signage, and patron-facing materials across all venues.
• Provide the Director, Guest Experience and Patron Services with continual service feedback on the representative team, identifying areas for improvement and staff development needs when it comes to customer service and staff efficiency.
• Assist Director, GE and CRM, Operations Manager in annual projects including but not limited to: Season Inventory Setting (JUN); Venue Ticket Rider Assembly & Report distribution (JUL); Cross-check Retail On Sale Event Setting (JUL); Proof Venue Event Builds (AUG).
• Manage the execution of annual projects including season ticket printing and packaging, collection and processing of season renewal invoices; subscriber reseating; and year-round new subscription fulfillment.

SKILLS AND QUALIFICATIONS:

• Minimum 3–5 years of progressive experience in front-of-house, guest services, hospitality, or venue operations.
• Demonstrated experience hiring, scheduling, training, and managing part-time or seasonal frontline staff.
• Exudes a results-based, proven “can do” attitude that is focused on positive customer interactions, problem resolution, and deepening long-term patron loyalty.
• Proven ability to resolve guest concerns in the moment with positive attitude, sound judgment, discretion, and a “guest first” mindset.
• Experience coordinating with external venue partners, house management, or third-party operations teams.
• Working knowledge of ticketing and CRM applications, preferably Tessitura; training provided.
• Experience with in-venue retail and merchandise operations and seamless customer transactions/interactions, including setup, restocking, and end-of-night reconciliation.
• Exhibition of strong communication skills with the ability to adapt tone and approach to a wide range of patrons and colleagues.
• Excellent organizational and time management skills, and is comfortable managing multiple performances, venues, and priorities simultaneously.
• Availability to work most Miami City Ballet season performances, including evenings, weekends, and holidays.
• Has reliable transportation to and from all onsite and offsite performance venues, across all South Florida markets.
• BA/BS degree or any equivalent combination of training and progressive experience.
• Eligible to work in the United States without sponsorship.

TO APPLY
To apply, please email:
1. Resume
2. Cover letter briefly outlining your experience specifically concerning the qualifications, essential duties and responsibilities listed above.

Please note: Applications will not be considered if they do not address the qualifications, essential duties and responsibilities for this role, and please include examples of your work as requested above.

Email your application to mcbjobs@miamicityballet.org with the title of the role you are applying for in the subject line. No agencies or phone calls, please.

Job Title: Executive Assistant & Board Liaison
Department: Artistic
Reports to: Executive Director and the Artistic Director
Salary Range: $72,000 - $82,000

EXECUTIVE ASSISTANT & BOARD LIAISON

Position Summary

The Executive Assistant & Board Liaison provides high level administrative and project support to the Executive Director and the Artistic Director and serves as the primary administrative liaison to the Board of Directors and Trustees.

This position provides critical support to the leadership of Miami City Ballet through exceptional organization, coordination, communication, and follow through. The Executive Assistant helps ensure that executive and Board priorities, commitments, and activities remain organized and on track while facilitating the flow of information across the organization.

This position works closely with the Senior Leadership Team, Board Chair, Committee Chairs, Directors and Trustees and requires sound judgement, discretion, responsiveness, initiative, and the ability to anticipate needs and manage multiple priorities in a complex and fast moving environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Essential duties and responsibilities include, but are not limited to, the following:

Provide high level administrative and project support to the Executive Director and the Artistic Director to support the effective use of their time and resources and the achievement of their goals and responsibilities.

• Support the execution of the Executive Director and the Artistic Director's short- and long-term goals and responsibilities.
  • Research, prioritize, and follow up on incoming issues and concerns identified by or addressed to the Executive Director and the Artistic Director, including matters of a sensitive or confidential nature. Exercise sound judgment in determining appropriate routing, identifying matters requiring executive attention or follow up, coordinating responses and next steps, and scheduling meetings based on priority, timing, and context.
  • Maintain an organized system for the Executive Director’s email and electronic correspondence to support efficient review, follow up, filing, and timely retrieval of information and records.
  • Attend internal and external meetings on behalf of the Executive Director as requested to gather information, document decisions and next steps, and facilitate appropriate follow-up.
  • Provide project support for assigned initiatives, coordinating timelines, tracking deliverables, facilitating communication, and following upon with responsible parties to keep work on track.
  • Manage and coordinate the calendars of the Executive Director and the Artistic Director with attention to organizational priorities, preparation requirements, travel, deadlines, and focused work time to support the effective use of each executive’s time.
  • Coordinate communication and follow-up among members of the Senior Leadership Team, including scheduling meetings, tracking commitments, and deliverables.
  • Proactively following up with responsible parties to keep work on track. Elevate unresolved matters to the Executive Director or Artistic Director as appropriate.
• Keep the Executive Director and the Artistic Director informed of and prepared for upcoming commitments and responsibilities and facilitate timely follow-up.
• Complete assigned aspects of executive deliverables, including drafting correspondence, presentations, and other materials that support the Executive Director and the Artistic Director in effectively leading the organization.
• Prepare briefing materials for the Executive Director and the Artistic Director in preparation for meetings and travel, including assisting with drafting fundraising related materials in coordination with the Advancement Team.
• Coordinate with Advancement staff to ensure the timely exchange of donor and prospect information between executive leadership, Board members, and Advancement, including obtaining appropriate briefing materials in advance of meetings and sharing relevant relationship, cultivation, and contribution information for institutional follow up and recordkeeping.

Provide administrative support and serve as the primary contact for the Board.

Communications:

• Prioritize, coordinate and review communications related to Board meetings, events, speeches, correspondence and other Board activities.
• Ensure communications to and among Board members are timely, accurate, coordinated, and consistent with MCB messaging.
• Prepare, organize, maintain, and distribute Board materials, including but not limited to meeting and retreat materials, member directories, reports, invitations, and other Board communications and resources.

Governance:

• Provide administrative and coordination support to the Executive Director, Artistic Director and Chair of the Board for Board Succession and continuity planning, including Board leadership and committee chair transitions.
• Provide administrative and coordination support for Board recruitment efforts, including maintaining information on identified Board needs and prospective Director and Trustee candidates and tracking related outreach and follow-up.
• Provide administrative and coordination support for Board committee composition and appointments, including maintaining current and projected committee rosters, prospective committee member information and related follow-up.
• Coordinate the annual Board election process at the organization’s Annual Meeting.
• Track governance related matters requiring Board or staff action. Facilitate timely follow up and elevate unresolved matters to the appropriate members of the Board or executive leadership.

Logistics and Coordination:

• Coordinate new Board Member orientation and other Board development activities in collaboration with the Executive Director, the Artistic Director, Board Chair, and the Senior Leadership Team.
• Coordinate the planning, logistics, preparation, and follow up for Board and committee meetings, including the annual meeting calendar, agenda process, meeting materials, and related correspondence. In collaboration with the Board Chair, Executive Director, Artistic Director and Senior Leadership Team, follow up with responsible parties for agenda items, and ensure that appropriate background materials are prepared and distributed in advance of meetings.

Committee Responsibilities:

• Manage the administrative infrastructure supporting Board committees, including coordination, scheduling, materials, records, communication, and follow up.
• Proactively coordinate with committee chairs and staff liaisons to support meeting preparation, including timely development of agendas and preparation and distribution of appropriate materials.
• Maintain awareness of committee charters and flag questions or concerns regarding committee scope to the Executive Director, Artistic Director, Board Chair, or appropriate committee leadership.
• Attend committee meetings as requested on behalf of the Executive Director or Artistic Director to document discussion, decisions, and next steps and facilitate appropriate follow up.
• Identify and elevate problems or concerns raised through committee activity to the appropriate Board or executive leadership for attention and follow-up.
• Prepare the Executive Director, the Artistic Director and Chair of the Board for anticipated discussion items at Board and committee meetings.
• Ensure Board minutes are recorded and distributed in a timely manner following the meeting.

Fundraising Support:

• Coordinate with Advancement staff to support the execution of cultivation, stewardship, and campaign activities involving the Executive Director, Artistic Director, and Chair of the Board, including scheduling, communication, preparation, and follow up as appropriate.
• Coordinate travel and related activities involving Board members, donors, and prospects in collaboration with Advancement staff, including scheduling, invitation coordination, briefing materials, and follow up.

QUALIFICATIONS 

Education:

• BA Degree preferred, or equivalent combination of education, training, and experience

Experience:

• Minimum of 5 years of experience providing high level executive support, preferably including experience supporting a Board or senior executive leadership.
• Experience working with high-net-worth individuals and key stakeholders preferred.

Key Qualities:

• Demonstrates integrity, professionalism, discretion, and sound judgment and maintains the highest standards of confidentiality.
• Highly responsible, dependable, and accountable, with consistent follow-through on commitments and deadlines.
• Exceptional organizational and time management skills, with strong attention to detail and the ability to establish priorities and keep multiple workstreams organized.
• Anticipates needs, identifies potential issues before they become problems, and takes appropriate initiative without requiring constant direction.
• Remains composed and exercises good judgment in fast moving, high pressure, or changing circumstances, with the flexibility to adjust priorities and pivot as needed.
• Decisive and resourceful within the scope of the position, with the judgment to know when to act independently and when to elevate a matter for executive attention.
• Personable, polished, and professional, with the poise, diplomacy, and tact required to interact effectively with Board members, donors, senior leadership, staff, and external partners.
• Excellent written and verbal communication skills, with the ability to communicate clearly, appropriately, and professionally across a range of audiences.
• Demonstrates strong executive calendar management skills and an understanding of how to balance competing priorities, preparation requirements, deadlines, and focused work time.

LANGUAGE SKILLS:

• Ability to read, write, speak and comprehend English fluently.
• Spanish fluency preferred but not required.

COMPUTER SKILLS AND ABILITIES

• Proficiency with Microsoft Office products, including Word, Excel, Outlook, and PowerPoint
• Proficiency with videoconferencing tools including Teams and Zoom
• Experience with Canva a plus
• Experience with Tessitura a plus
• Experience with board management digital platforms a plus

To apply, please submit cover letter and resume to mcbjobs@miamicityballet.org

Miami City Ballet seeks to develop and nurture its diversity. Miami City Ballet is committed to maintaining an inclusive community that recognizes and values the inherent worth and dignity of every person; fosters tolerance, sensitivity, understanding, and mutual respect. Miami City Ballet is an EEO employer fully committed to achieving a diverse workforce. All individuals, including minorities, women, individuals with disabilities, and protected veterans are encouraged to apply.

Department: Community Engagement
Reports To: Director of Community Engagement
Status: Part-Time, Non-Exempt
Schedule: Approximately 20 hours per week, primarily Tuesday–Thursday, with flexibility based on programming and department needs. Primarily onsite, with occasional evenings and weekends required for Community Engagement programs and events.
Hourly Rate: $20–$25 per hour, commensurate with experience

POSITION SUMMARY

The Part-Time Community Engagement Program Coordinator supports the day-to-day coordination and execution of Miami City Ballet’s Community Engagement programs and initiatives. Working closely with the Director of Community Engagement and department staff, this role helps move programs from planning to execution by supporting logistics, communications, follow-up, materials, documentation, program coordination, and community events. Responsibilities may vary based on departmental priorities and programming needs, with opportunities to coordinate assigned program activities or recurring program components as appropriate.

ESSENTIAL DUTIES & RESPONSIBILITIES

Program Coordination & Follow-Up

• Support all Community Engagement programs and initiatives as assigned.
• Coordinate assigned program activities and recurring program components as appropriate.
• Support program follow-up, communications, confirmations, timelines, and outstanding action items.
• Communicate with teaching artists, volunteers, interns, community partners, participants, and internal staff to help ensure program needs are addressed.
• Coordinate and book teaching artists and other program resources based on direction from the Director of Community Engagement.
• Coordinate volunteers, including outreach, confirmations, scheduling, and follow-up.
• Provide proactive follow-up and help identify outstanding tasks and next steps to keep programs moving forward.

Program & Event Logistics

• Assist with preparation and execution of Community Engagement programs, workshops, performances, and special events.
• Coordinate and prepare program materials, supplies, spaces, schedules, and other logistical needs.
• Provide onsite support for Community Engagement programming and community events, including setup, execution, and breakdown as needed.
• Support day-of program and event logistics and help address operational needs as they arise.
• Coordinate with internal departments and external partners to support smooth program delivery.

Administrative & Department Support

• Maintain program calendars, files, templates, timelines, and documentation.
• Provide administrative and organizational support to the Community Engagement department.
• Process invoices, reimbursement requests, and credit-card reconciliation documentation.
• Maintain organized records and documentation related to program activities and department operations.
• Support purchasing, scheduling, space requests, and other administrative needs as assigned.

Program Data, Documentation & Grants

• Collect, organize, and maintain program data and supporting documentation.
• Assist with organizing information and documentation needed for grant reports, evaluations, and other departmental reporting.
• Ensure program documentation is complete, accurate, and organized for future reference and reporting needs.

Marketing Support

• Update existing Canva templates and prepare program-related materials as needed.
• Organize and submit marketing requests and coordinate follow-up with the Marketing Department.

Community Engagement Representation

• Represent Miami City Ballet professionally and positively at Community Engagement programs, community events, and outreach activities.
• Build positive working relationships with staff, teaching artists, volunteers, community partners, families, participants, and community members.
• Respond to communications and program needs in a timely, professional, and reliable manner.

REQUIRED QUALIFICATIONS

• One to two years of experience supporting or coordinating programs, events, education initiatives, nonprofit programs, arts organizations, community engagement, or related activities; equivalent combination of education and experience considered.
• Associate degree preferred; equivalent combination of education and relevant experience considered.
• Strong organizational, follow-through, and time-management skills with attention to detail.
• Ability to manage multiple priorities, deadlines, and projects simultaneously.
• Strong written and verbal communication skills.
• Professional and confident communication with staff, teaching artists, volunteers, community partners, families, and participants.
• Ability to work independently, take direction, and collaborate effectively as part of a team.
• Proficiency with Google Workspace and Microsoft Office.
• Must be at least 18 years of age and pass Level II background screening.

PREFERRED QUALIFICATIONS

• Experience in arts education, dance, nonprofit, community engagement, youth programming, or event coordination.
• Experience with Canva, Google Forms, and/or project management systems.
• Bilingual in English and Spanish or Creole.
• Experience coordinating programs or events involving children, families, schools, or community organizations.

CORE COMPETENCIES

• Initiative and proactive follow-through.
• Reliability, responsiveness, and dependability.
• Strong interpersonal skills and emotional intelligence.
• Ability to anticipate needs, identify outstanding tasks, and move work forward.
• Attention to detail and ability to maintain organized systems and documentation.
• Flexibility and willingness to adapt priorities based on program and department needs.

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT

• Ability to sit, stand, walk, and remain active for extended periods of time.
• Ability to lift and carry up to 50 pounds.
• Ability to travel throughout Miami-Dade, Broward, and Palm Beach counties as required for Community Engagement programming and events.
• Availability to work occasional evenings and weekends based on program and event schedules.
• Primarily onsite work, with schedule flexibility based on programming and department needs.

OTHER DUTIES

Other duties and responsibilities may arise based on the needs of the Community Engagement Department and Miami City Ballet.

TO APPLY
please send:
1. Resume
2. Cover letter briefly outlining your experience in relation to the qualifications and selection criteria above.

Email your application to mcbjobs@@miamicityballet.org with the title of the role you are applying for in the subject line. No agencies or phone calls, please.

Job Title: Physical Therapist - Part Time
Department: Artistic
Reports to: Artistic Director & Lead Physical Therapist
Hours: 2:30 PM to 7:30 PM most work weeks—variable during performance season
Salary: $60.00 per hour

SUMMARY

Miami City Ballet, under the new direction of Gonzalo Garcia, is one of the most renowned ballet companies in the United States. Founded in 1985 by Miami philanthropist Toby Lerner Ansin and Founding Artistic Director and ballet legend Edward Villella, MCB is considered a leader in the field – nurturing new choreographic voices, creating innovative collaborations and opening new avenues of inclusivity within classical ballet. Our repertory of more than 100 ballets, including over a dozen world premieres, was built upon the Balanchine repertory, style and technique. It has been expanded to include beloved classical works of importance, as well as exciting new choreography by contemporary and ground-breaking artists.

The Physical Therapist position is a part-time role focused on evaluating and treating primarily MCB dancers, with occasional services for students and staff. This role involves planning and administering physical therapy treatments to prevent injuries, restore function, manage pain, and promote the dancers' overall health and fitness.

The Physical Therapist will report directly to Gonzalo Garcia, Artistic Director; and Lina Aguirre, Human Resources Director, regarding matters related to the employment contract.

Specific Responsibilities

• Provide physical therapy diagnosis through appropriate patient evaluation.
• To recognize and respond appropriately to urgent/emergent situations and determine a safe level of participation or referral to a specialist.
• Develop individualized treatment plans for dancers, including, but not limited to, exercises, stretching, modalities, and hands-on therapy to restore function.
• Determine if a worker's compensation claim needs to be filed and will communicate with staff regarding this process.
• Maintain patient records and their confidentiality.
• Educating patients and staff regarding injuries and their impact on dance rehearsal and performance.
• Coordinate the plan for a dancer returning to dance with MCB staff and various outside medical professionals.
• Keep the treatment areas neat and organized.
• Perform light administrative work.

Hours and Workdays

The hours and workdays during the rehearsal period are typically Monday through Friday from 2:30 PM to 7:30 PM at the Miami Beach location.

The hours and workdays during the performance season are fluctuating and require weekend coverage at multiple locations in Miami Dade, Broward, and Palm Beach County.

Touring weeks - will vary from year to year but not required.

Essential Skills/Qualifications

• Active Physical Therapy License in the state of Florida.
• Active Professional Liability Insurance (coverage limits can be specified).
• At least 3 years of PT experience.
• Experience working with dancers; previous dance training and background preferred.
• A skilled manual therapist ideally with additional certifications.
• Comfortable with administrative technology, scheduling and EMR software, virtual meetings, and Microsoft Office Suite.

Benefits
$60 per hour
Flexible +/- 20 hours per week
Per-diem, travel/hotel when on tour

To apply, please submit cover letter and resume to mcbjobs@miamicityballet.org. 

No agency phone calls please.

Miami City Ballet seeks to develop and nurture its diversity. Miami City Ballet is committed to maintaining an inclusive community that recognizes and values the inherent worth and dignity of every person; fosters tolerance, sensitivity, understanding, and mutual respect. Miami City Ballet is an EEO employer fully committed to achieving a diverse workforce. All individuals, including minorities, women, individuals with disabilities, and protected veterans are encouraged to apply.

Job Title: Audience Services Representative
Department: Marketing & Communications
Reports to: Supervisor, Audience & Ticketing Services
Status: Part-Time or Casual/Non-Exempt
Wage: $19.06

Miami City Ballet seeks to develop and nurture its diversity. Miami City Ballet is committed to maintaining an inclusive community that recognizes and values the inherent worth and dignity of every person; fosters tolerance, sensitivity, understanding, and mutual respect. Miami City Ballet is an EEO employer fully committed to achieving a diverse workforce. All individuals, including minorities, women, individuals with disabilities, and protected veterans are encouraged to apply.

JOB SUMMARY
The Audience Services Representative (ASR) is the first point of customer contact and is responsible for providing the customer with the best impression of the Miami City Ballet. Remote work is available throughout the year when no onsite or in-venue service activations occur.

Key responsibilities include delivering excellent customer care for all customers and prospects of MCB:

• Managing inquiries and communications with customers across several communication channels.
• Acknowledge and resolve customer concerns and complaints.
• Knowledgeable about the MCB as an organization, familiarity with the company of dancers, our season, and events/performances inside and out to answer questions
• Communicate and coordinate with colleagues as necessary
• Provide ongoing feedback on the efficiency of the customer service process
• Keep records of customer interactions, transactions, comments and complaints.
• Process orders, forms, modifications and escalations
• Fulfill and generate ticket sales, subscriptions and payments

To do well in this role, the ASR must be customer-centric and service-oriented with a positive, empathetic and professional attitude toward customers at all times.

RESPONSIBILITIES

Relationship management

Take and fill ticket orders for individual ticket purchases over the telephone and at the box office window.

• Respond promptly and thoroughly to customer inquiries; Resolve customer complaints efficiently and strive to deliver customer satisfaction
• Build rapport, on-going relationships, and credibility with customers by delivering consistent and excellent customer care, anticipating their needs (and objectives of the customer) and initiate any service recovery.
• Understand and provide information: seating, prices, fees, and sections of multiple venues, as well as parking options and directions and related information to help provide optimal customer experience.
• Provide customers insight and updates on the season, programs, and various subscription package and product options, in order to increase sales, engagement and/or customer service.
• Explain provide upgrade options and fill orders for interested patrons.
• Assist patrons/subscribers with ticket exchanges.
• Provide assistance and support for ticketing matters for internal department needs.

Data Management

• Process all transactions through Tessitura.
• Create and maintain accurate customer data in Tessitura.
• Provide daily payment settlements to management; ensure final report balances credit cards, cash, and check transactions.
• Filling in CSI’s to capture customer feedback after shows, etc.

Other:

• Prepare tickets for mailing or will call as needed.
• Correspond with customers via email, phone or any other written documentation is imperative.
• Contribute and assist in various CR-related administrative tasks and duties to support smooth-running CR operations.
• Work collaboratively with organizational colleagues across the organization.
• Share frontline customer feedback with Marketing and Development team as appropriate.

On-site service:

• Provide customer/subscriber and relationship management support on performance weekends and locations.
• Provide clerk duties at the MCB Store, both on-location and at various performance venues.

SKILLS AND QUALIFICATIONS

• Experience working with customer support.
• Comfortable using computers and databases.
• Knowledgeable in Excel, Microsoft Word, Tessitura knowledge ideal, training provided for Tessitura.
• Ability to use database software; maintain accurate electronic records—tessitura knowledge ideal.
• Interest and desire to have strong Product/Service knowledge – From common issues to upgrades, CRR has and pursues knowledge about the organization, season programs, dancers, and other info relevant to offer customers.
• Excellent communication skills: oral, interpersonal, and written – Ability to hear customer suggestions and complaints, respond accordingly and clearly while flexible to adapt message and style to various customer types.
• Time management – Responding to customers promptly and resolving issues, good management skills.
• Taking responsibility for the customer with the ability to provide a solution meeting expectations within company guidelines and policies
• Team collaboration – building long-lasting relationships with customers and providing seamless service requires teamwork and team collaboration to achieve common goals.
• Personal qualities aligned with the values of MCB
• Ability to work evenings and weekends and travel between West Palm, Broward, and Miami markets for venue performances.

TO APPLY

To apply, please email:
1. Resume
2. Cover letter briefly outlining your experience specifically concerning the qualifications, essential duties and responsibilities listed above.

Please note: Applications will not be considered if they do not address the qualifications, essential duties and responsibilities for this role, and please include examples of your work as requested above.

Email your application to joy.stanfield@miamicityballet.org with the title of the role you are applying for in the subject line. No agencies or phone calls, please.

Hours: Monday – Friday, plus weekend availability
Salary: $50/hour to instruct/$25/hour for lesson planning

JOB DESCRIPTION:

Reporting to the Miami City Ballet’s Director of Community Engagement and the Dance Education Programs Manager, Teaching Artists are practicing artists in Dance, Arts Education, and Performing Arts committed to working with young people of varied abilities. Miami City Ballet’s Community Engagement programs, including STEAM+, Explore Dance, M.C.B.’s Masterclass Series, and Miami City Ballet’s Palm Beach Summer Dance Camp, bring high-quality arts enrichment to the youth of South Florida by working through established after-school and year-round programs at Miami-Dade County Title I Public Schools, Partnering Community Organizations, K-12 Performing Arts Schools as well as Performing Arts magnet schools.

Applicants must demonstrate expertise working as professional dance teaching artists, the ability to set choreography for students of varied abilities, basic curriculum standards to teach Ballet Fundamentals, Creative Movement practices, the ability to produce Culminating Event performances, experience in lesson planning and arts integration curriculum writing, strong communication, and interpersonal skills, facilitating group decision-making, handling multiple tasks simultaneously, and strong attention to detail.

Miami City Ballet seeks to develop and nurture its diversity. Miami City Ballet is committed to maintaining an inclusive community that recognizes and values the inherent worth and dignity of every person; fosters tolerance, sensitivity, understanding, and mutual respect. Miami City Ballet is an EEO employer fully committed to achieving a diverse workforce. All individuals, including minorities, women, individuals with disabilities, and protected veterans are encouraged to apply.

SCHEDULE & COMPENSATION:

This is an independent contractor position. Applicants must have availability to work during and after school hours, on occasional weekends, and during the day in the summers. Teaching Artists should have the ability to travel throughout the South Florida tri-county region to various residency sites. A full residency ranges between 5-25 weeks (according to each program) and ends in a culminating performance. Teaching Artists earn $50/hour to instruct and $25/hour for lesson planning, and mileage reimbursement for instruction provided outside of Miami-Dade County.

DUTIES & RESPONSIBILTIES:

Direct instruction with students in Kinder-12th Grade using guidelines of the Florida Arts Standards, MDCPS STEAM+ Rubric, and Miami City Ballet Fundamentals Curriculum. Planning and executing arts programming appropriate for specific age groups, attending professional development workshops and meetings, and carrying out administrative responsibilities (such as submitting written lesson plans, student pre-and post-assessments, timecards, student evaluations, and other duties as assigned). TAs selected for employment must also attend a 3-day training session held at Miami City Ballet from September 28th – 30th, 2022.

REQUIRED QUALIFICATIONS:

Minimum (4) years of teaching experience and substantial training in Dance Education. Strong content knowledge in classical ballet, performance, and stage work. Commitment to serving children in typically under-represented communities. Must be culturally competent to work with a diverse student body and students with special needs. Must be adaptable to instruction in non-traditional dance spaces. Excellent verbal and written commutation skills. Excellent interpersonal communication skills with adults and children. Instructors with proficiency in Spanish are encouraged to apply. Instructors with varied dance genre teaching experience with a strong ballet foundation are welcome to apply.

TO APPLY:

Qualified applicants should submit A. cover letter and resume or curriculum vitae outlining relevant professional, artistic, and teaching experience. B. Sample lesson plan. C. Artistic Sample: Please share your original, creative work in the arts discipline you teach most frequently. All prospective candidates who are selected for an interview will be required to lead a sample dance class for Miami City Ballet staff.

Acceptable artistic samples: 1-2 minutes of choreography and dance instructional links (YouTube, Vimeo,) 3-4 images (JPG or PDF format), and Links (YouTube and Vimeo) to creative portfolio and videos of performances online.

Email your application to joy.stanfield@miamicityballet.org with the title of the role you are applying for in the subject line. No agencies or phone calls, please.