Careers

Job Title: Vice President, Human Resources
Department: Administration
Reports to: Executive Director 
FLSA Status: FTE Exempt              
Salary Range: $160,000 - $175,000 per year, plus generous benefits package including healthcare and paid vacation time

Position Summary

Reporting to the Executive Director and serving as a member of the senior leadership team, the Vice President of Human Resources contributes at the business/global level and provides strategic leadership for Miami City Ballet's people, culture, organizational structure, and employment practices.

The Vice President is responsible for ensuring that MCB has the people, organizational structure, management practices, policies, and workforce systems required to advance its mission effectively and responsibly.

This position serves as a trusted advisor and business partner to the Executive Director and senior leadership team and is expected to identify workforce needs and organizational risks proactively rather than solely responding to issues as they arise.

The Vice President balances care for employees with responsibility to the institution. The role requires sound judgment, discretion, responsiveness, strong knowledge of employment practices, and the ability to translate organizational priorities into clear and consistent people practices. 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

Organizational Strategy and Workforce Planning

• Partner with the Executive Director and senior leadership team to assess organizational structure, staffing needs, management capacity, and workforce priorities.
• Maintain a clear organizational structure that defines reporting relationships, levels of responsibility, titles, and decision authority across the institution.
• Lead workforce planning in coordination with organizational strategy and approved budgets.
• Evaluate proposed positions and hires based on institutional need, organizational structure, financial capacity, and established approval processes.
• Ensure hiring activity is consistent with executive direction, approved staffing plans, and organizational priorities.
• Identify areas where responsibilities, workload, staffing levels, or management capacity may create organizational risk.
• Recommend changes to roles, reporting structures, staffing models, or management practices when organizational needs evolve. 

Executive and Management Partnership

• Utilize business experience to contribute to strategic planning and decision making at the macro (global) level.
• Serve as a trusted advisor and business partner to the Executive Director and senior leaders on organizational structure, workforce matters, employee relations, performance, compensation, and culture.
• Provide managers with clear guidance and tools for supervision, performance management, employee development, and difficult personnel decisions.
• Ensure managers understand their responsibilities as people leaders and hold them accountable for fulfilling those responsibilities.
• Surface significant workforce concerns to the Executive Director promptly, with appropriate context, options, risks, and recommendations.
• Exercise independent judgment while recognizing when matters require executive, legal, financial, or board involvement.

Employee Engagement and Organizational Health

• Establish consistent mechanisms for understanding employee experience, workload, engagement, management effectiveness, and emerging areas of concern.
• Maintain appropriate contact with employees across departments and organizational levels so that workforce issues can be identified before they become crises whenever reasonably possible.
• Monitor patterns in turnover, absenteeism, workload, employee relations, exit interviews, and other indicators of organizational health.
• Identify trends and recommend organizational responses when patterns suggest structural, management, cultural, or capacity concerns.
• Develop practices that support clear communication, professional growth, employee recognition, and a healthy workplace culture.
• Ensure employees affected by significant workplace changes receive timely, accurate, and appropriately coordinated communication. 

Talent Acquisition and Organizational Capacity

• Lead an intentional hiring process based on clearly defined organizational needs and approved positions.
• Ensure job descriptions accurately reflect responsibilities, organizational level, required capabilities, reporting relationships, and compensation ranges.
• Partner with hiring managers to establish selection criteria and evaluate candidates against the capabilities required by the role.
• Maintain appropriate approval controls throughout the recruitment process so that offers are not advanced without required organizational authorization.
• Develop onboarding practices that establish clear expectations, responsibilities, policies, and organizational context from the beginning of employment.
• Build succession and continuity planning for critical organizational roles

Compensation, Benefits and Employee Systems

• Develop and maintain a coherent compensation framework that establishes appropriate levels, titles, salary ranges, and internal relationships across the organization.
• Regularly assess compensation practices for internal consistency, external competitiveness, affordability, and compliance.
• Ensure employees and managers understand applicable benefits and that enrollment, eligibility, changes, leave, COBRA, and other benefit processes are administered accurately and promptly.
• Proactively identify available options when employee benefit circumstances require individual attention or resolution.
• Partner with Finance to ensure alignment among compensation, payroll, benefits, staffing plans, and the approved institutional budget.
• Ensure performance evaluation and compensation processes are timely, consistent, documented, and connected to organizational expectations.

Employee Relations and Performance Management

• Provide leadership on employee relations matters, including performance concerns, workplace complaints, disciplinary actions, investigations, accommodations, and separations.
• Ensure employee concerns are addressed promptly, consistently, professionally, and with appropriate documentation.
• Coach managers in addressing performance issues early rather than allowing unresolved concerns to accumulate.
• Conduct or oversee workplace investigations as appropriate and engage employment counsel when circumstances warrant.
• Maintain appropriate confidentiality while ensuring relevant decision makers receive the information necessary to fulfill their responsibilities.

Employment Compliance and Workforce Risk

• Maintain current knowledge of applicable federal, state, and local employment laws and ensure MCB's employment practices remain compliant.
• Oversee compliance related to wage and hour requirements, FMLA, ADA, employment eligibility, Forms I 9, unemployment matters, required workplace policies, and other employment obligations.
• Identify employment related risks proactively and recommend appropriate corrective or preventive action.
• Understand relevant collective bargaining agreements and other employment related contractual obligations and ensure HR practices are consistent with those requirements.
• Partner with the Executive Director, Finance, legal counsel, and other leaders on matters where employment risk intersects with financial, operational, contractual, insurance, or institutional risk.
• Maintain appropriate documentation and internal controls for employment related decisions and processes.

Policies, Systems and Documentation

• Maintain an effective and current employee handbook and HR policies appropriate to MCB's workforce and operating environment.
• Establish repeatable HR processes that do not depend on individual memory or informal practice.
• Maintain accurate and confidential personnel records and ensure required documentation is complete and accessible to authorized personnel.
• Regularly review HR processes for effectiveness, efficiency, consistency, and compliance.
• Ensure institutional knowledge related to HR practices is appropriately documented and transferable.

Leadership and Accountability

• Establish annual HR priorities aligned with MCB's institutional goals and report progress to the Executive Director.
• Develop meaningful workforce indicators that allow leadership to understand organizational health, staffing trends, retention, compensation, recruitment, and other material people issues.
• Communicate significant issues promptly and distinguish between matters requiring immediate action and those requiring longer term attention.
• Follow through reliably on commitments, deadlines, executive directives, and required communications.
• Bring recommendations, not simply problems, to executive leadership whenever circumstances allow.
• Model sound judgment, discretion, accountability, empathy, and institutional stewardship.

QUALIFICATIONS

Minimum of 10 years of progressive human resources leadership experience, with demonstrated responsibility for organizational structure, employee relations, compensation, benefits, talent acquisition, performance management, and employment compliance.

Experience in the performing arts, nonprofit, unionized, educational, or similarly complex environment is preferred.

Must be willing to relocate to the Miami, Florida area and work onsite; this is a non-remote position.

• Significant progressive human resources leadership experience, including responsibility for organizational structure, employee relations, compensation, benefits, talent acquisition, performance management, and employment compliance.
• Demonstrated experience operating as a strategic partner to a CEO, Executive Director, or senior leadership team.
• Strong working knowledge of federal and Florida employment law and contemporary HR practices.
• Demonstrated ability to identify organizational and workforce risks and translate them into practical recommendations and action.
• Experience developing compensation structures, organizational charts, job architecture, and workforce plans.
• Demonstrated ability to navigate sensitive employee matters with sound judgment, empathy, discretion, and appropriate urgency.
• Strong project management skills with demonstrated ability to establish priorities, meet deadlines, and bring complex work to completion.
• Excellent written and verbal communication skills.
• Demonstrated ability to operate effectively in an organization with varied employee populations, work schedules, employment arrangements, and professional disciplines.
• Experience working in a performing arts, nonprofit, unionized, educational, or similarly complex environment is preferred.
• SHRM SCP, SPHR, or comparable senior HR credential preferred.

LEADERSHIP EXPECTATIONS

Success in this position requires more than technical HR knowledge. The Vice President must be able to anticipate, advise, organize, communicate, and act.

The successful leader will:

• See patterns before isolated issues become institutional problems.
• Ask questions when information is incomplete rather than allowing assumptions to stand.
• Create clarity where roles, expectations, or processes are ambiguous.
• Balance employee advocacy with responsibility to the institution.
• Know when to act independently and when to escalate.
• Communicate difficult information clearly and constructively.
• Build trust through consistency, responsiveness, judgment, and follow through.
• Design systems that allow good people to succeed rather than relying on individual heroics.

The Vice President of Human Resources is ultimately accountable for helping ensure that Miami City Ballet has the people practices, organizational clarity, and workforce infrastructure necessary to support its mission and the people entrusted to carry it.

To apply, please submit cover letter and resume to mcbjobs@miamicityballet.org

Miami City Ballet seeks to develop and nurture its diversity. Miami City Ballet is committed to maintaining an inclusive community that recognizes and values the inherent worth and dignity of every person; fosters tolerance, sensitivity, understanding, and mutual respect. Miami City Ballet is an EEO employer fully committed to achieving a diverse workforce. All individuals, including minorities, women, individuals with disabilities, and protected veterans are encouraged to apply.

Job Title: Guest Experience Manager
Department: Guest Experience & Patron Services
Reports to: Director, Guest Experience & Patron Services
Status: Non-Exempt, Full-Time
Wage: $55,000 - $65,000

JOB SUMMARY
The Guest Experience Manager is responsible for providing and maintaining elevated world class, white glove customer service for Miami City Ballet patrons year-round.  This includes at all performances both onsite and across partner venues, by serving as the organization's primary service touchpoint with all patrons, and by being a “first responder” based upon customer needs and issues that may arise.  This highly visible key position also oversees in-venue marketing campaign activations and manages guest experience touchpoints throughout the season. 

The Guest Experience Manager also provides on-going direction and customer service-related oversight for MCB’s part-time service team, ensuring that service excellence is delivered in every customer interaction. A key member of the Guest Experience & Patron Services team, the Manager partners with department leadership to ensure that every patron enjoys a positive, seamless, and memorable interaction with the organization from start to finish.

To do well in this role, the ideal candidate must be a motivated leader with a positive, energetically empathetic and professional decorum that exemplifies a “can do” customer service/patron forward attitude.

RESPONSIBILITIES
Front-of-House & Venue Operations

• Responsible for the Miami City Ballet front-of-house guest experience at all MCB performances, onsite and at all partner venues, serving as the key service ambassador, first responder, partnering with Patron Services team members and the Advancement Department to deliver gold standard onsite service resolution, and liaison with venue front-of-house teams for all onsite resolutions.
• Operate autonomously during performances and activations, anticipating issues before they affect patrons, and resolving unexpected circumstances in partnership with venue teams and department leadership.
• Oversee in-venue setup, guest experience, subscriber, and member activations, including merchandising.
• Serve as the organization's guest experience point of contact for accessibility accommodations, coordinating ADA seating, assistive listening, and accessible performance requests with venue partners and internal departments in advance of each engagement.
• Oversee the set-up and maintenance of all lobby merchandise sales, including easy, seamless customer transactions from start to finish, leading to enhanced growth (more purchases, higher revenue per sale) from this important ancillary revenue stream.
• Responsible for all event reporting, including documenting issues that occur and are resolved onsite, as well as any resolutions requiring follow-up from the service team.

Guest Experience & Engagement

• Manage all guest experience touchpoint campaigns throughout the season and calendar year.
• Identify opportunities to deepen engagement across all patron segments, informed by frontline observation and guest feedback.
• Assist the Director, Guest Experience and Patron Services in the maintenance of service standard operating procedures (SOPs) and serves as a key staff member responsible for maintaining and updating these resources throughout the fiscal year.
• Acting as the primary relationship manager for group subscribers and ticketing contact for donors and board members.
• Manage year-round merchandising efforts in partnership with the patron experience supervisory team, including reconciliation, inventory management, and fulfillment.

Team Leadership & Administration

• Provide customer service-related oversight and direction year-round to MCB’s team of four to seven part-time representatives.
• Conduct initial interviews, schedule, train, and manage part-time service staff to deliver exemplary customer service.
• Conduct annual performance evaluations for direct reports and publish part-time staff schedules with sufficient advance notice to ensure full coverage of all MCB performances and activations.
• Partner with the Advancement Department to ensure the proper administration of seamless world class white glove customer service to all levels of patronship, from potential ticket buyers to the highest level of donor or board member.
• Administer part-time staff bi-weekly timekeeping and payroll submission, and maintain stock of supplies, signage, and patron-facing materials across all venues.
• Provide the Director, Guest Experience and Patron Services with continual service feedback on the representative team, identifying areas for improvement and staff development needs when it comes to customer service and staff efficiency.
• Assist Director, GE and CRM, Operations Manager in annual projects including but not limited to: Season Inventory Setting (JUN); Venue Ticket Rider Assembly & Report distribution (JUL); Cross-check Retail On Sale Event Setting (JUL); Proof Venue Event Builds (AUG).
• Manage the execution of annual projects including season ticket printing and packaging, collection and processing of season renewal invoices; subscriber reseating; and year-round new subscription fulfillment.

SKILLS AND QUALIFICATIONS:

• Minimum 3–5 years of progressive experience in front-of-house, guest services, hospitality, or venue operations.
• Demonstrated experience hiring, scheduling, training, and managing part-time or seasonal frontline staff.
• Exudes a results-based, proven “can do” attitude that is focused on positive customer interactions, problem resolution, and deepening long-term patron loyalty.
• Proven ability to resolve guest concerns in the moment with positive attitude, sound judgment, discretion, and a “guest first” mindset.
• Experience coordinating with external venue partners, house management, or third-party operations teams.
• Working knowledge of ticketing and CRM applications, preferably Tessitura; training provided.
• Experience with in-venue retail and merchandise operations and seamless customer transactions/interactions, including setup, restocking, and end-of-night reconciliation.
• Exhibition of strong communication skills with the ability to adapt tone and approach to a wide range of patrons and colleagues.
• Excellent organizational and time management skills, and is comfortable managing multiple performances, venues, and priorities simultaneously.
• Availability to work most Miami City Ballet season performances, including evenings, weekends, and holidays.
• Has reliable transportation to and from all onsite and offsite performance venues, across all South Florida markets.
• BA/BS degree or any equivalent combination of training and progressive experience.
• Eligible to work in the United States without sponsorship.

TO APPLY
To apply, please email:
1. Resume
2. Cover letter briefly outlining your experience specifically concerning the qualifications, essential duties and responsibilities listed above.

Please note: Applications will not be considered if they do not address the qualifications, essential duties and responsibilities for this role, and please include examples of your work as requested above.

Email your application to mcbjobs@miamicityballet.org with the title of the role you are applying for in the subject line. No agencies or phone calls, please.

Job Title: Guest Experience Representative
Department: Guest Experience & Patron Services
Reports to: Manager, Guest Experience
Status: Part-Time
Wage: $21.00

JOB SUMMARY
Each Guest Experience Representative is the VP of First Impressions and, as such, is responsible for providing the customer with excellent service and the best impression of Miami City Ballet. To do well in this role, the Guest Experience Representative must be customer-centric and service-oriented, with a positive, empathetic, and professional attitude toward customers at all times.

RESPONSIBILITIES

Guest Experience

• Serve as the first point of contact for patrons across all communication channels including phones and in person at venues, responding promptly and thoroughly to inquiries and resolving concerns and complaints efficiently.
• Build rapport, ongoing relationships, and credibility with patrons by delivering consistent, excellent customer care, anticipating patron needs, and initiating service recovery.
• Maintain strong working knowledge of MCB as an organization, the company of dancers, the season, and all events and performances, along with seating, pricing, fees, venue layouts, parking, and directions, to answer patron questions and provide an optimal customer experience.
• Provide patrons with insight and updates on the season, programs, and subscription package options, and answer inbound sales questions to increase sales, engagement, and service.
• Provide customer, subscriber, and relationship management support onsite at performances and activations; may be required to sell merchandise in venue and at the MCB studios.
• Capture patron feedback in CSI notes, share frontline feedback with Marketing and Development as appropriate, and provide ongoing feedback on the efficiency of the customer service process.

 Patron Services

• Take and fill ticket orders for individual purchases by telephone and at the box office window, including order forms, modifications, exchanges, upgrades, and escalations, and fulfill ticket sales, subscriptions, and payments.
• Process group ticket orders, seat assignments, reservations, and booking modifications, including single-ticket (non-subscription) group sales and orders generated during group and subscription sales campaigns.
• Capture initial booking information on advance and large bookings for Guest Experience Supervisor review.
• Execute high-volume booking and transactional clean-up projects using documentation provided by the Manager, Patron Services and Director of Guest Experience and Ticket Services.
• Process all transactions through Tessitura and maintain accurate customer data at the point of entry.
• Prepare tickets for mailing or will call, and provide ticketing assistance and support for internal department needs.
• Responsible for ensuring daily batch reconciliations are balanced.

SKILLS AND QUALIFICATIONS:

• Experience in customer service or customer support, ideally in a ticketing, box office, hospitality, or live-event environment.
• Comfortable working with computers and databases; ability to maintain accurate electronic records. Experience handling cash and processing point-of-sale machines preferred.
• Knowledgeable in Microsoft Excel, Word, and Teams. Prior experience with Tessitura or a comparable CRM/ticketing platform preferred.
• Strong product and service knowledge, with genuine interest in learning about the organization, season programs, dancers, and other information relevant to serving patrons.
• Excellent oral, interpersonal, and written communication skills, with the ability to hear patron suggestions and complaints, respond clearly, and adapt message and style to different patron types.
• Accuracy and attention to detail when entering orders and patron data, and when balancing daily transactions.
• Strong time management skills, responding to patrons promptly and resolving issues within established timeframes.
• Takes responsibility for the patron, providing solutions that meet expectations within MCB guidelines and policies.
• Team collaboration, recognizing that long-lasting patron relationships and seamless service require working well with colleagues.
• Personal qualities aligned with the values of MCB.
• Ability to work evenings, weekends, and holidays as required by the performance schedule.
• Ability to travel between the Miami, Broward, and West Palm Beach markets for venue performances, and to the MCB studios. 

TO APPLY

To apply, please email:
1. Resume
2. Cover letter briefly outlining your experience specifically concerning the qualifications, essential duties and responsibilities listed above.

Please note: Applications will not be considered if they do not address the qualifications, essential duties and responsibilities for this role, and please include examples of your work as requested above.

Email your application to mcbjobs@miamicityballet.org with the title of the role you are applying for in the subject line. No agencies or phone calls, please.

Job Title: Patron Services Supervisor
Department: Guest Experience & Patron Services
Reports to: Director, Guest Experience & Patron Services
Status: Non-Exempt, Part-Time
Wage: $25.00-$30.00/hour

JOB SUMMARY
The Patron Services Supervisor delivers Miami City Ballet's service standard across the full patron journey, from web to box office window. Serving as MCB's primary in-venue box office leader, the supervisor ensures consistent service alignment with partner venue representatives, oversees day-of-performance box office administration, and coordinates all in-venue service recovery in collaboration with the Manager, Guest Experience and Director, Guest Experience and Patron Services. As MCB's primary patron services representative, the supervisor leads internal bookings and fulfillment for all internal and external stakeholders. This role is the key interdepartmental collaborator overseeing seasonal patron service projects, supervising booking accuracy, providing database support, and performing quality control of patron-facing communications and pathways.

To do well in this role, the ideal candidate must be an organized motivated leader with an emphasis on service excellence, and a strong attention to detail.

RESPONSIBILITIES
Patron Experience & In-Venue Operations

• Serve as the primary MCB in-venue box office customer service representative and the “service extension” from MCB to partner venue box office teams, carrying MCB's quality standards into each venue.
• Partner with the Manager, Guest Experience to resolve in-venue escalations through service recovery and work to identify and solve issues before they arise. Serves as designated backup for the Manager, Guest Experience, assuming front-of-house leadership at performances the Manager is unable to attend.
• Oversee the day-of-performance box office setup, inventory, and booking/order reconciliation across multiple ticketing databases, including maintaining consistent ticketing policies, will call, ADA/accessibility accommodations, and patron-facing communications.
• Work with Director, Guest Experience and Patron Services on resolving event day booking escalations, as well as completing end-of-night booking and service issue reporting for each performance.
• Responsible for in-venue merchandise setup, restocking, and end-of-night reconciliation at all performance locations, including reconciliation of any onsite sales or returns processed through MCB's primary ticketing system by customer service representatives.
• Assist other departments for auxiliary in-venue advancement and marketing activations as required.

Box Office Administration & Database Support

• Lead and provide exemplary customer service for all internal bookings and fulfillment, VIP, partnership, and community comps, as well as collaborating with other departments (School, Development, Artistic) on large engagement requests, as well as the main point of contact for retail group sales.
• Be the primary project administrator for all seasonal patron services and sales initiatives including maintaining and updating documentation (SOPs) and supervising representative team on product fulfillment.
• Collaborate with the CRM Database Manager and provide support for seasonal operational database tasks including but not limited to: proofing season builds, assisting with regular pricing updates, order/constituent/list imports, and other operational tasks as assigned.
• Partner with various Marketing team members to periodically proof patron communications and walk the online UX pathway as a secondary resource for quality control for the digital patron experience providing feedback in a timely manner.

SKILLS AND QUALIFICATIONS:

• Has a minimum 2–4 years of progressive experience in box office administration and supervision. Minimum of 2 years of experience in a customer service or hospitality environment, preferably in a supervisory or management role.
• Demonstrated accuracy with patron and transactional data, with a record of maintaining clean records and identifying errors before they reach downstream reporting.
• Experience with cash handling and reconciliation experience, including end-of-night settlement and loss-prevention practices.
• Expertise coordinating with external venue partners, house management, or third-party operations teams.
• Strong knowledge of ticketing and CRM applications, preferably Tessitura.
• Comfortable with in-venue retail and merchandise operations, including setup, restocking, and end-of-night reconciliation.
• Strong organizational and project management skills, with the ability to manage concurrent seasonal projects against fixed deadlines.
• Proficient with Microsoft Office applications, particularly Excel, and working knowledge of project management software such as Asana, Microsoft Planner, or equivalent platforms.
• Available to work the majority of Miami City Ballet season performances, including evenings, weekends, and holidays.
• Has reliable transportation to and from all onsite and offsite performance venues, across all South Florida markets.
• BA/BS degree or any equivalent combination of training and progressive experience.
• Eligible to work in the United States without sponsorship.

TO APPLY

To apply, please email:
1. Resume
2. Cover letter briefly outlining your experience specifically concerning the qualifications, essential duties and responsibilities listed above.

Please note: Applications will not be considered if they do not address the qualifications, essential duties and responsibilities for this role, and please include examples of your work as requested above.

Email your application to mcbjobs@miamicityballet.org with the title of the role you are applying for in the subject line. No agencies or phone calls, please.

Department: Community Engagement
Reports To: Director of Community Engagement
Status: Part-Time, Non-Exempt
Schedule: Approximately 20 hours per week, primarily Tuesday–Thursday, with flexibility based on programming and department needs. Primarily onsite, with occasional evenings and weekends required for Community Engagement programs and events.
Hourly Rate: $20–$25 per hour, commensurate with experience

POSITION SUMMARY

The Part-Time Community Engagement Program Coordinator supports the day-to-day coordination and execution of Miami City Ballet’s Community Engagement programs and initiatives. Working closely with the Director of Community Engagement and department staff, this role helps move programs from planning to execution by supporting logistics, communications, follow-up, materials, documentation, program coordination, and community events. Responsibilities may vary based on departmental priorities and programming needs, with opportunities to coordinate assigned program activities or recurring program components as appropriate.

ESSENTIAL DUTIES & RESPONSIBILITIES

Program Coordination & Follow-Up

• Support all Community Engagement programs and initiatives as assigned.
• Coordinate assigned program activities and recurring program components as appropriate.
• Support program follow-up, communications, confirmations, timelines, and outstanding action items.
• Communicate with teaching artists, volunteers, interns, community partners, participants, and internal staff to help ensure program needs are addressed.
• Coordinate and book teaching artists and other program resources based on direction from the Director of Community Engagement.
• Coordinate volunteers, including outreach, confirmations, scheduling, and follow-up.
• Provide proactive follow-up and help identify outstanding tasks and next steps to keep programs moving forward.

Program & Event Logistics

• Assist with preparation and execution of Community Engagement programs, workshops, performances, and special events.
• Coordinate and prepare program materials, supplies, spaces, schedules, and other logistical needs.
• Provide onsite support for Community Engagement programming and community events, including setup, execution, and breakdown as needed.
• Support day-of program and event logistics and help address operational needs as they arise.
• Coordinate with internal departments and external partners to support smooth program delivery.

Administrative & Department Support

• Maintain program calendars, files, templates, timelines, and documentation.
• Provide administrative and organizational support to the Community Engagement department.
• Process invoices, reimbursement requests, and credit-card reconciliation documentation.
• Maintain organized records and documentation related to program activities and department operations.
• Support purchasing, scheduling, space requests, and other administrative needs as assigned.

Program Data, Documentation & Grants

• Collect, organize, and maintain program data and supporting documentation.
• Assist with organizing information and documentation needed for grant reports, evaluations, and other departmental reporting.
• Ensure program documentation is complete, accurate, and organized for future reference and reporting needs.

Marketing Support

• Update existing Canva templates and prepare program-related materials as needed.
• Organize and submit marketing requests and coordinate follow-up with the Marketing Department.

Community Engagement Representation

• Represent Miami City Ballet professionally and positively at Community Engagement programs, community events, and outreach activities.
• Build positive working relationships with staff, teaching artists, volunteers, community partners, families, participants, and community members.
• Respond to communications and program needs in a timely, professional, and reliable manner.

REQUIRED QUALIFICATIONS

• One to two years of experience supporting or coordinating programs, events, education initiatives, nonprofit programs, arts organizations, community engagement, or related activities; equivalent combination of education and experience considered.
• Associate degree preferred; equivalent combination of education and relevant experience considered.
• Strong organizational, follow-through, and time-management skills with attention to detail.
• Ability to manage multiple priorities, deadlines, and projects simultaneously.
• Strong written and verbal communication skills.
• Professional and confident communication with staff, teaching artists, volunteers, community partners, families, and participants.
• Ability to work independently, take direction, and collaborate effectively as part of a team.
• Proficiency with Google Workspace and Microsoft Office.
• Must be at least 18 years of age and pass Level II background screening.

PREFERRED QUALIFICATIONS

• Experience in arts education, dance, nonprofit, community engagement, youth programming, or event coordination.
• Experience with Canva, Google Forms, and/or project management systems.
• Bilingual in English and Spanish or Creole.
• Experience coordinating programs or events involving children, families, schools, or community organizations.

CORE COMPETENCIES

• Initiative and proactive follow-through.
• Reliability, responsiveness, and dependability.
• Strong interpersonal skills and emotional intelligence.
• Ability to anticipate needs, identify outstanding tasks, and move work forward.
• Attention to detail and ability to maintain organized systems and documentation.
• Flexibility and willingness to adapt priorities based on program and department needs.

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT

• Ability to sit, stand, walk, and remain active for extended periods of time.
• Ability to lift and carry up to 50 pounds.
• Ability to travel throughout Miami-Dade, Broward, and Palm Beach counties as required for Community Engagement programming and events.
• Availability to work occasional evenings and weekends based on program and event schedules.
• Primarily onsite work, with schedule flexibility based on programming and department needs.

OTHER DUTIES

Other duties and responsibilities may arise based on the needs of the Community Engagement Department and Miami City Ballet.

TO APPLY
please send:
1. Resume
2. Cover letter briefly outlining your experience in relation to the qualifications and selection criteria above.

Email your application to mcbjobs@@miamicityballet.org with the title of the role you are applying for in the subject line. No agencies or phone calls, please.

Job Title: Physical Therapist - Part Time
Department: Artistic
Reports to: Artistic Director & Lead Physical Therapist
Hours: 2:30 PM to 7:30 PM most work weeks—variable during performance season
Salary: $60.00 per hour

SUMMARY

Miami City Ballet, under the new direction of Gonzalo Garcia, is one of the most renowned ballet companies in the United States. Founded in 1985 by Miami philanthropist Toby Lerner Ansin and Founding Artistic Director and ballet legend Edward Villella, MCB is considered a leader in the field – nurturing new choreographic voices, creating innovative collaborations and opening new avenues of inclusivity within classical ballet. Our repertory of more than 100 ballets, including over a dozen world premieres, was built upon the Balanchine repertory, style and technique. It has been expanded to include beloved classical works of importance, as well as exciting new choreography by contemporary and ground-breaking artists.

The Physical Therapist position is a part-time role focused on evaluating and treating primarily MCB dancers, with occasional services for students and staff. This role involves planning and administering physical therapy treatments to prevent injuries, restore function, manage pain, and promote the dancers' overall health and fitness.

The Physical Therapist will report directly to Gonzalo Garcia, Artistic Director; and Lina Aguirre, Human Resources Director, regarding matters related to the employment contract.

Specific Responsibilities

• Provide physical therapy diagnosis through appropriate patient evaluation.
• To recognize and respond appropriately to urgent/emergent situations and determine a safe level of participation or referral to a specialist.
• Develop individualized treatment plans for dancers, including, but not limited to, exercises, stretching, modalities, and hands-on therapy to restore function.
• Determine if a worker's compensation claim needs to be filed and will communicate with staff regarding this process.
• Maintain patient records and their confidentiality.
• Educating patients and staff regarding injuries and their impact on dance rehearsal and performance.
• Coordinate the plan for a dancer returning to dance with MCB staff and various outside medical professionals.
• Keep the treatment areas neat and organized.
• Perform light administrative work.

Hours and Workdays

The hours and workdays during the rehearsal period are typically Monday through Friday from 2:30 PM to 7:30 PM at the Miami Beach location.

The hours and workdays during the performance season are fluctuating and require weekend coverage at multiple locations in Miami Dade, Broward, and Palm Beach County.

Touring weeks - will vary from year to year but not required.

Essential Skills/Qualifications

• Active Physical Therapy License in the state of Florida.
• Active Professional Liability Insurance (coverage limits can be specified).
• At least 3 years of PT experience.
• Experience working with dancers; previous dance training and background preferred.
• A skilled manual therapist ideally with additional certifications.
• Comfortable with administrative technology, scheduling and EMR software, virtual meetings, and Microsoft Office Suite.

Benefits
$60 per hour
Flexible +/- 20 hours per week
Per-diem, travel/hotel when on tour

To apply, please submit cover letter and resume to mcbjobs@miamicityballet.org. 

No agency phone calls please.

Miami City Ballet seeks to develop and nurture its diversity. Miami City Ballet is committed to maintaining an inclusive community that recognizes and values the inherent worth and dignity of every person; fosters tolerance, sensitivity, understanding, and mutual respect. Miami City Ballet is an EEO employer fully committed to achieving a diverse workforce. All individuals, including minorities, women, individuals with disabilities, and protected veterans are encouraged to apply.

Hours: Monday – Friday, plus weekend availability
Salary: $50/hour to instruct/$25/hour for lesson planning

JOB DESCRIPTION:

Reporting to the Miami City Ballet’s Director of Community Engagement and the Dance Education Programs Manager, Teaching Artists are practicing artists in Dance, Arts Education, and Performing Arts committed to working with young people of varied abilities. Miami City Ballet’s Community Engagement programs, including STEAM+, Explore Dance, M.C.B.’s Masterclass Series, and Miami City Ballet’s Palm Beach Summer Dance Camp, bring high-quality arts enrichment to the youth of South Florida by working through established after-school and year-round programs at Miami-Dade County Title I Public Schools, Partnering Community Organizations, K-12 Performing Arts Schools as well as Performing Arts magnet schools.

Applicants must demonstrate expertise working as professional dance teaching artists, the ability to set choreography for students of varied abilities, basic curriculum standards to teach Ballet Fundamentals, Creative Movement practices, the ability to produce Culminating Event performances, experience in lesson planning and arts integration curriculum writing, strong communication, and interpersonal skills, facilitating group decision-making, handling multiple tasks simultaneously, and strong attention to detail.

Miami City Ballet seeks to develop and nurture its diversity. Miami City Ballet is committed to maintaining an inclusive community that recognizes and values the inherent worth and dignity of every person; fosters tolerance, sensitivity, understanding, and mutual respect. Miami City Ballet is an EEO employer fully committed to achieving a diverse workforce. All individuals, including minorities, women, individuals with disabilities, and protected veterans are encouraged to apply.

SCHEDULE & COMPENSATION:

This is an independent contractor position. Applicants must have availability to work during and after school hours, on occasional weekends, and during the day in the summers. Teaching Artists should have the ability to travel throughout the South Florida tri-county region to various residency sites. A full residency ranges between 5-25 weeks (according to each program) and ends in a culminating performance. Teaching Artists earn $50/hour to instruct and $25/hour for lesson planning, and mileage reimbursement for instruction provided outside of Miami-Dade County.

DUTIES & RESPONSIBILTIES:

Direct instruction with students in Kinder-12th Grade using guidelines of the Florida Arts Standards, MDCPS STEAM+ Rubric, and Miami City Ballet Fundamentals Curriculum. Planning and executing arts programming appropriate for specific age groups, attending professional development workshops and meetings, and carrying out administrative responsibilities (such as submitting written lesson plans, student pre-and post-assessments, timecards, student evaluations, and other duties as assigned). TAs selected for employment must also attend a 3-day training session held at Miami City Ballet from September 28th – 30th, 2022.

REQUIRED QUALIFICATIONS:

Minimum (4) years of teaching experience and substantial training in Dance Education. Strong content knowledge in classical ballet, performance, and stage work. Commitment to serving children in typically under-represented communities. Must be culturally competent to work with a diverse student body and students with special needs. Must be adaptable to instruction in non-traditional dance spaces. Excellent verbal and written commutation skills. Excellent interpersonal communication skills with adults and children. Instructors with proficiency in Spanish are encouraged to apply. Instructors with varied dance genre teaching experience with a strong ballet foundation are welcome to apply.

TO APPLY:

Qualified applicants should submit A. cover letter and resume or curriculum vitae outlining relevant professional, artistic, and teaching experience. B. Sample lesson plan. C. Artistic Sample: Please share your original, creative work in the arts discipline you teach most frequently. All prospective candidates who are selected for an interview will be required to lead a sample dance class for Miami City Ballet staff.

Acceptable artistic samples: 1-2 minutes of choreography and dance instructional links (YouTube, Vimeo,) 3-4 images (JPG or PDF format), and Links (YouTube and Vimeo) to creative portfolio and videos of performances online.

Email your application to joy.stanfield@miamicityballet.org with the title of the role you are applying for in the subject line. No agencies or phone calls, please.