Careers

Job Title: Executive Assistant
Department: Development      
Reports to: Senior Director of Development
Hours: Full-time
FLSA Status: Exempt    
Salary: $50,000–$55,000 per year

Executive Assistant
Reporting to the Senior Director of Development, the Executive Assistant will provide key administrative support to help the fundraising department achieve its annual revenue goals. The Executive Assistant will serve as a key member of the Individual Giving team and will also provide administrative support to the Director of Special Events. The Executive Assistant will be a self-starter who prioritizes competing demands, hosts and coordinates meetings, schedules travel arrangements, drafts correspondence and proposal, processes expenses, and maintains donor records in Tessitura. The Executive Assistant will be expected to attend performances and special events to greet guests and will interact with staff at every level across departments.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assists Sr. Director of Development in preparing PowerPoint presentations and supporting documentation for Board of Trustees meetings, Campaign Committee, Development Committee, and Nominating and Governance Committee meetings.
• Writes, proofreads, edits, and sends correspondence on behalf of the Sr. Director of Development, including: gift agreements, major gift proposals, stewardship reports, and other correspondence.
• Assists Sr. Director of Development in planning development team meetings, including date selection and agenda distribution, and in creating a team culture that aligns with MCB brand values.
• Participates in Individual Giving team meetings and serves as a liaison between the Individual Giving team and the Sr. Director of Development.
• Provides administrative support to the Special Events Director and Senior Director of Major Gifts on mailings, including overseeing printing, merging, stuffing, and mailing of letters, cards, and other donor communications
• Creates in-depth research profiles on donors and prospects as needed by the Sr. Director of Development and Board of Trustees
• Manages the calendar of the Sr. Director of Development, including scheduling meetings and travel as needed
• Tracks and maintains the department budget and oversees reconciliation with the Finance Department
• Processes check requests, oversees credit card expenses, and reimbursement requests on behalf of the Sr. Director of Development
• Monitors news articles and google alerts for information on major donors and updates research profiles and donor records accordingly
• Tracks and maintains the portfolio of the Sr. Director of Development and members of the Board of Trustees in Tessitura, including all contact reports.
• Provides superior customer service to donors who are visiting MCB studios by confirming attendance, providing parking details, sharing guest protocols, and greeting them upon arrival
• Opens and distributes department mail and scans contributions for gift processing.
• Attends most donor events and performances to greet guests, staff special events, manage seat notes, and offer bespoke donor experiences

QUALIFICATIONS

• Minimum of two years of administrative experience, preferably in a fast-paced and deadline driven environment
• Proficiency in Microsoft Office Suite, especially Word, Excel, and PowerPoint, and fluency in mail merges
• Ability to write clearly, succinctly, and in an appealing way to targeted audiences
• Ability to prioritize work, juggle multiple projects, maintain organized files, and manage time effectively
• Exceptional attention to detail is required, especially when communicating with Trustees, major donors, and members of the senior leadership team
• Ethos of collaboration and ability to work alongside all members of the development team
• Capable of maintaining sensitive, confidential information with discretion
• Proficiency in Tessitura or other non-profit CRM highly desirable
• Must be willing to work evening and weekend hours when required

To apply, please submit cover letter and resume to joy.stanfield@miamicityballet.org.
No agency phone calls please.

Miami City Ballet seeks to develop and nurture its diversity. Miami City Ballet is committed to maintaining an inclusive community that recognizes and values the inherent worth and dignity of every person; fosters tolerance, sensitivity, understanding, and mutual respect. Miami City Ballet is an EEO employer fully committed to achieving a diverse workforce. All individuals, including minorities, women, individuals with disabilities, and protected veterans are encouraged to apply.

Job Title: Special Events Manager
Department: Development
Reports to: Director of Special Events
Hours: Full-time
FLSA Status: Exempt    
Salary: $60,000 - $65,000 per year

Special Events Manager
Reporting to the Director of Special Events, the Special Events Manager will support the planning and execution of over 35 events annually, including fundraising galas, patron trips, cultivation events, and donor receptions. This role requires strong organizational skills, creativity, and the ability to manage multiple projects simultaneously. The Special Events Manager will collaborate closely with the development, marketing, and other internal stakeholders to enhance donor engagement and ensure the success of all events.

Key Responsibilities

• Event Planning & Execution
• Implement event plans and concepts and handle all aspects of the execution of Artist’s Circle Events, cultivation and stewardship events and auctions as applicable.
• Oversee event logistics, including venue coordination, vendor management, catering, audiovisual production, and on-site execution for these events.
• Manage and update event budgets, ensuring alignment with financial goals.
• Manage all guest lists, RSVPs, and seating charts, collaborating with the Development team for VIP and donor recognition.
• Communicate with the Artistic team to ensure dancers are available and present at events.
• Assist Director of Special events in planning and executing high-profile fundraising events.

Sponsorship & Fundraising

• Assist in securing in-kind and cash sponsorships from businesses and individuals.
• Support corporate sponsorship activations, ensuring benefits are fulfilled.
• Manage event auctions, including item procurement, digital auction platform, donor recognition, and marketing, as applicable.
• Collaborate with the Development team to support sponsor benefit fulfillment.

Marketing & Communications

• Work with the Marketing team to develop event collateral, including invitations, programs, signage, and sponsorship materials.
• Work with marketing to update website pre event, event and post event
• Write and proofread event communications, including invitations, sponsor acknowledgments, and post-event follow-up emails.
• Oversee invitation design, printing, mailing, and digital deployment (via Wordfly, Outlook, or similar platforms).

Administrative & Operations

• Maintain event databases, ensuring accurate records of attendees, sponsors, and ticketing.
• Oversee event websites in Cvent, ensuring seamless registration and accurate event details.
• Manage the GiveSmart database for auctions and donation processing.
• Support general administrative tasks, including answering donor inquiries, sending invoices and acknowledgment letters related to events.
• Other duties as assigned, i.e. take meeting notes

Requirements & Qualifications

• Minimum three years of experience in event planning and management.
• Bachelor's degree or equivalent combination of education and experience.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), and design tools such as Canva and Adobe.
• Experience with CRM database software (e.g., Tessitura) preferred.
• Familiarity with online event management tools (e.g., Wordfly, Cvent, GiveSmart).
• Ability to work evenings and weekends as needed for events.
• Strong interpersonal and relationship-building skills.
• Excellent written and verbal communication skills.
• Ability to remain calm and efficient in high-stress situations.
• Self-motivated with the ability to work independently and collaboratively.
• Exceptional organizational skills, with the ability to prioritize, problem-solve, and multitask.
• Keen attention to detail, including follow-through and follow-up.
• Comfortable initiating outreach for sponsorships, partnerships, or auction items.
• Ability to lift to 30 lbs for event setup and logistics.

To apply, please submit cover letter and resume to joy.stanfield@miamicityballet.org. 

No agency phone calls please.

Miami City Ballet seeks to develop and nurture its diversity. Miami City Ballet is committed to maintaining an inclusive community that recognizes and values the inherent worth and dignity of every person; fosters tolerance, sensitivity, understanding, and mutual respect. Miami City Ballet is an EEO employer fully committed to achieving a diverse workforce. All individuals, including minorities, women, individuals with disabilities, and protected veterans are encouraged to apply.

Job Title: Major Gifts Officer
Department: Development
Reports to: Senior Director of Development
Hours: Full-time
FLSA Status: Exempt
Salary: $125,000 - $135,000 per year

Major Gifts Officer
Reporting to the Senior Director of Development, the Major Gifts Officer (MGO) will collaborate with the Senior Director of Major Gifts, the Board of Trustees, and the Development Committee to meet both the short- and long-term fundraising goals of the Development Department and Miami City Ballet. The primary objective of the MGO is to develop long-term relationships with donors and prospects, based on a deep understanding of their interests, passions, and values, with the goal of cultivating, soliciting, and securing five-figure gifts and above. We are seeking an experienced and highly professional individual responsible for the development and implementation of a strategic solicitation plan aimed at generating major gifts from high-level donors and prospects.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Guided by the values and mission of MCB, serve as an active member of the Development team to increase individual giving.
• Manage a portfolio of up to 150 prospects, moving potential donors through the discovery, cultivation, solicitation, and stewardship phases in a timely manner.
• Identify, cultivate, solicit, and close major gifts that generate donations of $25,000 and above, primarily from individual donors and corporations.
• Serve as an eloquent and gracious ambassador and spokesperson for MCB.
• Cultivate and expand planned giving opportunities with new and existing donors, integrating planned gift objectives into major individual donor requests.
• Collaborate closely with the Senior Director of Development, Senior Director of Major Gifts, Board members, and staff to identify and engage new prospects.
• Assist in the development of major gift materials, including research, briefing memos, proposals, and stewardship documents.
• Monitor weekly, monthly, quarterly, and annual activity to achieve individual performance goals (e.g., meetings, proposals, major gift revenue).
• Stay informed about organizational priorities, programs, and events.
• Track and report relationship management activities using Tessitura, MCB’s CRM system, including identification, qualification, cultivation, solicitation, proposal submission, and stewardship of prospective and current individual major donors.

QUALIFICATIONS

MCB seeks a Major Gifts fundraiser with a demonstrated track record to meet the responsibilities listed above. The ideal candidate will possess the following professional experience and personal qualities: 

• Bachelor’s degree required; advanced degree preferred.
• A passion for MCB’s mission and the ability to communicate its impact in a compelling way to prospects and donors in culturally diverse communities.
• Demonstrated ability to meet financial goals for major giving, with a proven track record of cultivating and securing five-figure gifts and above.
• Stature and intellectual depth, combined with poise and strong solicitation skills, to collaborate effectively with MCB leadership and maximize the full fundraising potential of major donors.
• Superb communication skills (written, oral, and listening).
• Self-starter with the proven ability to take initiative and work independently, while also integrating effectively as part of the Development team.
• Positive attitude with sensitivity to the needs of high-net-worth donors.
• Collaborative style with flexibility, the ability to adapt to changing priorities, and the capacity to multitask to meet deadlines.
• Creative and imaginative problem-solver with sound judgment and a collaborative approach.
• Experience with a constituent relationship management (CRM) system such as DonorPerfect, Raiser’s Edge, Salesforce, etc.; Tessitura experience preferred.
• Ability to travel within Miami, Broward, and Palm Beach counties, and work evenings and weekends during the ballet season (October-May).
• This is a hybrid position, requiring at least one day a week (Wednesdays) in the Miami Beach office.

To apply, please submit cover letter and resume to joy.stanfield@miamicityballet.org. 
No agency phone calls please.

Miami City Ballet seeks to develop and nurture its diversity. Miami City Ballet is committed to maintaining an inclusive community that recognizes and values the inherent worth and dignity of every person; fosters tolerance, sensitivity, understanding, and mutual respect. Miami City Ballet is an EEO employer fully committed to achieving a diverse workforce. All individuals, including minorities, women, individuals with disabilities, and protected veterans are encouraged to apply.

Job Title: Physical Therapist
Department: Artistic
Reports to: Artistic Director & Lead Physical Therapist
Hours: 2:30 PM to 7:30 PM most work weeks—variable during performance season        
Salary: $50.00 per hour + overtime

SUMMARY
Miami City Ballet, under the new direction of Gonzalo Garcia, is one of the most renowned ballet companies in the United States. Founded in 1985 by Miami philanthropist Toby Lerner Ansin and Founding Artistic Director and ballet legend Edward Villella, MCB is considered a leader in the field – nurturing new choreographic voices, creating innovative collaborations and opening new avenues of inclusivity within classical ballet. Our repertory of more than 100 ballets, including over a dozen world premieres, was built upon the Balanchine repertory, style and technique.  It has been expanded to include beloved classical works of importance, as well as exciting new choreography by contemporary and ground-breaking artists.

The Physical Therapist position is a part-time role focused on evaluating and treating primarily MCB dancers, with occasional services for students and staff. This role involves planning and administering physical therapy treatments to prevent injuries, restore function, manage pain, and promote the dancers' overall health and fitness.

The Physical Therapist will determine if a worker's compensation claim needs to be filed and will communicate with staff regarding this process. They will develop personalized treatment plans, recommend medical specialists, and provide exercise techniques to enhance the dancers' health.

Additionally, the Physical Therapist must maintain treatment notes, communicate with staff about the dancers' injury-related limitations, perform administration work, and coordinate treatment plans and diagnoses with physicians.

The position will require a minimum of 40 weeks of work, which will be finalized at the beginning of the contract period. The Physical Therapist will report directly to Gonzalo Garcia, Artistic Director; Lily McCrossin, Lead Physical Therapist; and Lina Aguirre, Human Resources Director, regarding matters related to the employment contract.

The ideal candidate will possess a warm and collaborative demeanor, positive energy, and a sense of humor. They should also be organized, effectively prioritize tasks, and be self-motivated in their work. Exceptional communication and interpersonal skills are essential, as the Physical Therapist will need to interact comfortably with various individuals throughout the organization. Additionally, this person must demonstrate genuine empathy and an understanding of the dancers' needs and sensitivities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide physical therapy diagnoses through appropriate patient evaluation.
• Must be able to recognize and respond appropriately to urgent/emergent situations and determine a safe level of participation or referral to a specialist.
• Develop individualized treatment plans for dancers, including, but not limited to, exercises, stretching, modalities, and hands-on therapy to restore function.
• Maintain patient records and their confidentiality.
• Educating patients and staff regarding injuries and their impact on dance rehearsal and performance.
• Coordinate the plan for a dancer returning to dance with MCB staff and various outside medical professionals.
• Develop dance medicine resources, and collaborating with MCB’s Artistic Health Department team members.
• Keep the treatment areas neat and organized.
• Perform administrative work.
• Complies with the Florida State Physical Therapy Act, codes, and regulations.

Hours and Workdays

• Minimum of 40 work weeks per season (July 1 - April 1st). The exact schedule is to be determined by February.
• Working hours are 25 hours weekly. $50 overtime will be added for additional hours.
• The hours and workdays are typically 2:30 PM to 7:30 PM most work weeks—variable during performance season.
• Rehearsal weeks- generally Mondays through Fridays
• Treatment times usually are 5 hours daily, including a 30-minute lunch break, but may vary slightly; additional time may be needed for emergencies and to accomplish required duties.
• Performance weeks - 6 days a week, depending on venue.
• A company physical therapist will be expected to remain in the theater for each performance, usually three evenings per week. Matinees are similarly covered in a shared manner. Additional time may be needed for emergencies and to accomplish required duties.
• Touring weeks - will vary from year to year.
• Accommodation, transportation, and per diem are provided for all tour weeks outside of Miami.
• Vacation coverage weeks will require fewer hours than a typical rehearsal week but will include at least one or two days a week.

Core Qualifications

• Fully licensed and insured evidence-based Doctor of Physical Therapy in the State of Florida.
• At least 3 years of PT experience preferred.
• Current CPR Certification.
• Experience working with dancers and/or professional athletes preferred.

Knowledge, Skills and Abilities

• A skilled manual therapist with sound knowledge of therapeutic exercises to restore function.
• Compassion and empathy for patients who are often in pain and anxious about their future dancing careers.
• Attention to detail regarding a patient's problems to analyze what they need to alleviate their pain and reduce the risk of further injury.
• Physical stamina for manual work on patients and long hours standing and demonstrating exercises.
• Communication skills to interact clearly with doctors, artistic staff members, and patients.
• Excellent interpersonal, verbal, and written communication skills.
• Low-ego, hands-on, results-driven with a down-to-earth, collaborative, "roll-up-your-sleeves" personality and work ethic who can rally others to take the initiative in their areas of expertise.
• Ability to attend to multiple administrative matters.
• Ability to work collegially across departments and across the organization.
• Comfortable instructing physical therapy students.
• Comfortable with administrative technology, scheduling and EMR software, virtual meetings, and Microsoft Office Suite.

Benefits

• $50 per hour
• Max of 25 Hr. per week
• Per-diem, travel/hotel when on tour

To apply, please submit cover letter and resume to joy.stanfield@miamicityballet.org. 

No agency phone calls please.

Miami City Ballet seeks to develop and nurture its diversity. Miami City Ballet is committed to maintaining an inclusive community that recognizes and values the inherent worth and dignity of every person; fosters tolerance, sensitivity, understanding, and mutual respect. Miami City Ballet is an EEO employer fully committed to achieving a diverse workforce. All individuals, including minorities, women, individuals with disabilities, and protected veterans are encouraged to apply.

Job Title: Production Manager
Department: Artistic
Reports to: General Manager
Status: Full Time
Salary: $70,000 yearly

SUMMARY
This position is responsible for facilitating the physical fulfillment of the Artistic vision for all company and MCB School performances.  This role is also responsible for overseeing and managing all theatre operations from load-in to rehearsal, performance and load out, and for the safe operations of all facility and theatre activity.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Direct the preparation, creation, maintenance, repair, installation, and operation of all theatrical equipment. 
• Hire, manage, and supervise full-time, seasonal, part-time, contracted, Union and Production staff.  Serve as primary interface with all venue-provided labor. 
• Create all technical drawings and paperwork necessary for the installation of the productions into and out of the theatre.  With the General Manager, negotiate and manage all Scenic, Lighting, Sound and Special Effects design and consultant contracts.  Negotiate and manage all lighting equipment, scenic construction, and equipment transportation as well as purchase and rental activities. 
• Assist the Production Stage Manager in the creation of the general Production Schedule for each main stage production.  Manage all staff in the achievement of that schedule. 
• Create and track annual operating budget for the Production Department.  Oversee the accounting and reporting of Production department finances.  Review, approve, and track all accounts payable for Production department invoices and payroll. 
• Create all technical drawings necessary for the bidding for and/or construction of any new production.  Oversee, manage, and actively create any new scenery, prop, road box or storage crate construction. 
• Provide Company Manager any necessary logistical and technical information necessary for the pursuit of international and domestic touring engagements.  Author Technical Riders for all international and domestic touring. 
• Responsible for warehouse/workshop operations and the safe storage, maintenance and inventory of all physical production equipment therein. 
• Act as reference, advisor, and facilitator to all departments in areas of production, i.e. special events, marketing, development, and community engagement events requiring technical support, transportation, permitting, or Company or School dancers, both inside and outside the company’s facilities. 
• Other duties as assigned by General Manager and Artistic Director. 

QUALIFICATIONS 

• Minimum of five years related field experience in theatrical technical production with some experience in a major national performing arts center at the equivalent scale (in terms of crew, lighting, scenery, etc.) of Miami City Ballet productions
• Touring experience highly preferred
• Excellent communication and team building skills
• Ability to lead, supervise, and coordinate administrative and production staff as well as provide support for designers and artistic staff
• Lead crews effectively
• Experience working with IATSE crews and working conditions
• Computer skills – Microsoft office, Cad, Microsoft outlook

TO APPLY
To apply, please email:
1. Resume
2. Cover letter briefly outlining your experience specifically concerning the qualifications, essential duties and responsibilities listed above.

Email your application to joy.stanfield@miamicityballet.org with the title of the role you are applying for in the subject line. No agencies or phone calls, please.

Miami City Ballet seeks to develop and nurture its diversity. Miami City Ballet is committed to maintaining an inclusive community that recognizes and values the inherent worth and dignity of every person; fosters tolerance, sensitivity, understanding, and mutual respect. Miami City Ballet is an EEO employer fully committed to achieving a diverse workforce. All individuals, including minorities, women, individuals with disabilities, and protected veterans are encouraged to apply.

Job Title: Lighting Supervisor
Department: Artistic
Reports to: General Manager
Status: Full Time/Seasonal
Salary: $1,500 Weekly

SUMMARY
This position is responsible for facilitating the physical fulfillment of the Artistic vision for all company and MCB School performances.  This role is also responsible for overseeing and managing all theatre operations from load-in to rehearsal, performance and load out, and for the safe operations of all facility and theatre activity.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Direct the preparation, creation, maintenance, repair, installation, and operation of all theatrical equipment. 
• Hire, manage, and supervise full-time, seasonal, part-time, contracted, Union and Production staff.  Serve as primary interface with all venue-provided labor. 
• Create all technical drawings and paperwork necessary for the installation of the productions into and out of the theatre.  With the General Manager, negotiate and manage all Scenic, Lighting, Sound and Special Effects design and consultant contracts.  Negotiate and manage all lighting equipment, scenic construction, and equipment transportation as well as purchase and rental activities. 
• Assist the Production Stage Manager in the creation of the general Production Schedule for each main stage production.  Manage all staff in the achievement of that schedule. 
• Create and track annual operating budget for the Production Department.  Oversee the accounting and reporting of Production department finances.  Review, approve, and track all accounts payable for Production department invoices and payroll. 
• Create all technical drawings necessary for the bidding for and/or construction of any new production.  Oversee, manage, and actively create any new scenery, prop, road box or storage crate construction. 
• Provide Company Manager any necessary logistical and technical information necessary for the pursuit of international and domestic touring engagements.  Author Technical Riders for all international and domestic touring. 
• Responsible for warehouse/workshop operations and the safe storage, maintenance and inventory of all physical production equipment therein. 
• Act as reference, advisor, and facilitator to all departments in areas of production, i.e. special events, marketing, development, and community engagement events requiring technical support, transportation, permitting, or Company or School dancers, both inside and outside the company’s facilities. 
• Other duties as assigned by General Manager and Artistic Director. 

QUALIFICATIONS 

• Minimum of five years related field experience in theatrical technical production with some experience in a major national performing arts center at the equivalent scale (in terms of crew, lighting, scenery, etc.) of Miami City Ballet productions
• Touring experience highly preferred
• Excellent communication and team building skills
• Ability to lead, supervise, and coordinate administrative and production staff as well as provide support for designers and artistic staff
• Lead crews effectively
• Experience working with IATSE crews and working conditions
• Computer skills – Microsoft office, Cad, Microsoft outlook

TO APPLY
To apply, please email:
1. Resume
2. Cover letter briefly outlining your experience specifically concerning the qualifications, essential duties and responsibilities listed above.

Email your application to joy.stanfield@miamicityballet.org with the title of the role you are applying for in the subject line. No agencies or phone calls, please.

Miami City Ballet seeks to develop and nurture its diversity. Miami City Ballet is committed to maintaining an inclusive community that recognizes and values the inherent worth and dignity of every person; fosters tolerance, sensitivity, understanding, and mutual respect. Miami City Ballet is an EEO employer fully committed to achieving a diverse workforce. All individuals, including minorities, women, individuals with disabilities, and protected veterans are encouraged to apply.

Job Title: Audience Services Representative
Department: Marketing & Communications
Reports to: Supervisor, Audience & Ticketing Services
Status: Part-Time or Casual/Non-Exempt
Wage: $18.50

Miami City Ballet seeks to develop and nurture its diversity. Miami City Ballet is committed to maintaining an inclusive community that recognizes and values the inherent worth and dignity of every person; fosters tolerance, sensitivity, understanding, and mutual respect. Miami City Ballet is an EEO employer fully committed to achieving a diverse workforce. All individuals, including minorities, women, individuals with disabilities, and protected veterans are encouraged to apply.

JOB SUMMARY
The Audience Services Representative (ASR) is the first point of customer contact and is responsible for providing the customer with the best impression of the Miami City Ballet. Remote work is available throughout the year when no onsite or in-venue service activations occur.

Key responsibilities include delivering excellent customer care for all customers and prospects of MCB:

• Managing inquiries and communications with customers across several communication channels.
• Acknowledge and resolve customer concerns and complaints.
• Knowledgeable about the MCB as an organization, familiarity with the company of dancers, our season, and events/performances inside and out to answer questions
• Communicate and coordinate with colleagues as necessary
• Provide ongoing feedback on the efficiency of the customer service process
• Keep records of customer interactions, transactions, comments and complaints.
• Process orders, forms, modifications and escalations
• Fulfill and generate ticket sales, subscriptions and payments

To do well in this role, the ASR must be customer-centric and service-oriented with a positive, empathetic and professional attitude toward customers at all times.

RESPONSIBILITIES

Relationship management

Take and fill ticket orders for individual ticket purchases over the telephone and at the box office window.

• Respond promptly and thoroughly to customer inquiries; Resolve customer complaints efficiently and strive to deliver customer satisfaction
• Build rapport, on-going relationships, and credibility with customers by delivering consistent and excellent customer care, anticipating their needs (and objectives of the customer) and initiate any service recovery.
• Understand and provide information: seating, prices, fees, and sections of multiple venues, as well as parking options and directions and related information to help provide optimal customer experience.
• Provide customers insight and updates on the season, programs, and various subscription package and product options, in order to increase sales, engagement and/or customer service.
• Explain provide upgrade options and fill orders for interested patrons.
• Assist patrons/subscribers with ticket exchanges.
• Provide assistance and support for ticketing matters for internal department needs.

Data Management

• Process all transactions through Tessitura.
• Create and maintain accurate customer data in Tessitura.
• Provide daily payment settlements to management; ensure final report balances credit cards, cash, and check transactions.
• Filling in CSI’s to capture customer feedback after shows, etc.

Other:

• Prepare tickets for mailing or will call as needed.
• Correspond with customers via email, phone or any other written documentation is imperative.
• Contribute and assist in various CR-related administrative tasks and duties to support smooth-running CR operations.
• Work collaboratively with organizational colleagues across the organization.
• Share frontline customer feedback with Marketing and Development team as appropriate.

On-site service:

• Provide customer/subscriber and relationship management support on performance weekends and locations.
• Provide clerk duties at the MCB Store, both on-location and at various performance venues.

SKILLS AND QUALIFICATIONS

• Experience working with customer support.
• Comfortable using computers and databases.
• Knowledgeable in Excel, Microsoft Word, Tessitura knowledge ideal, training provided for Tessitura.
• Ability to use database software; maintain accurate electronic records—tessitura knowledge ideal.
• Interest and desire to have strong Product/Service knowledge – From common issues to upgrades, CRR has and pursues knowledge about the organization, season programs, dancers, and other info relevant to offer customers.
• Excellent communication skills: oral, interpersonal, and written – Ability to hear customer suggestions and complaints, respond accordingly and clearly while flexible to adapt message and style to various customer types.
• Time management – Responding to customers promptly and resolving issues, good management skills.
• Taking responsibility for the customer with the ability to provide a solution meeting expectations within company guidelines and policies
• Team collaboration – building long-lasting relationships with customers and providing seamless service requires teamwork and team collaboration to achieve common goals.
• Personal qualities aligned with the values of MCB
• Ability to work evenings and weekends and travel between West Palm, Broward, and Miami markets for venue performances.

TO APPLY

To apply, please email:
1. Resume
2. Cover letter briefly outlining your experience specifically concerning the qualifications, essential duties and responsibilities listed above.

Please note: Applications will not be considered if they do not address the qualifications, essential duties and responsibilities for this role, and please include examples of your work as requested above.

Email your application to joy.stanfield@miamicityballet.org with the title of the role you are applying for in the subject line. No agencies or phone calls, please.

Hours: Monday – Friday, plus weekend availability
Salary: $50/hour to instruct/$25/hour for lesson planning

JOB DESCRIPTION:

Reporting to the Miami City Ballet’s Director of Community Engagement and the Dance Education Programs Manager, Teaching Artists are practicing artists in Dance, Arts Education, and Performing Arts committed to working with young people of varied abilities. Miami City Ballet’s Community Engagement programs, including STEAM+, Explore Dance, M.C.B.’s Masterclass Series, and Miami City Ballet’s Palm Beach Summer Dance Camp, bring high-quality arts enrichment to the youth of South Florida by working through established after-school and year-round programs at Miami-Dade County Title I Public Schools, Partnering Community Organizations, K-12 Performing Arts Schools as well as Performing Arts magnet schools.

Applicants must demonstrate expertise working as professional dance teaching artists, the ability to set choreography for students of varied abilities, basic curriculum standards to teach Ballet Fundamentals, Creative Movement practices, the ability to produce Culminating Event performances, experience in lesson planning and arts integration curriculum writing, strong communication, and interpersonal skills, facilitating group decision-making, handling multiple tasks simultaneously, and strong attention to detail.

Miami City Ballet seeks to develop and nurture its diversity. Miami City Ballet is committed to maintaining an inclusive community that recognizes and values the inherent worth and dignity of every person; fosters tolerance, sensitivity, understanding, and mutual respect. Miami City Ballet is an EEO employer fully committed to achieving a diverse workforce. All individuals, including minorities, women, individuals with disabilities, and protected veterans are encouraged to apply.

SCHEDULE & COMPENSATION:

This is an independent contractor position. Applicants must have availability to work during and after school hours, on occasional weekends, and during the day in the summers. Teaching Artists should have the ability to travel throughout the South Florida tri-county region to various residency sites. A full residency ranges between 5-25 weeks (according to each program) and ends in a culminating performance. Teaching Artists earn $50/hour to instruct and $25/hour for lesson planning, and mileage reimbursement for instruction provided outside of Miami-Dade County.

DUTIES & RESPONSIBILTIES:

Direct instruction with students in Kinder-12th Grade using guidelines of the Florida Arts Standards, MDCPS STEAM+ Rubric, and Miami City Ballet Fundamentals Curriculum. Planning and executing arts programming appropriate for specific age groups, attending professional development workshops and meetings, and carrying out administrative responsibilities (such as submitting written lesson plans, student pre-and post-assessments, timecards, student evaluations, and other duties as assigned). TAs selected for employment must also attend a 3-day training session held at Miami City Ballet from September 28th – 30th, 2022.

REQUIRED QUALIFICATIONS:

Minimum (4) years of teaching experience and substantial training in Dance Education. Strong content knowledge in classical ballet, performance, and stage work. Commitment to serving children in typically under-represented communities. Must be culturally competent to work with a diverse student body and students with special needs. Must be adaptable to instruction in non-traditional dance spaces. Excellent verbal and written commutation skills. Excellent interpersonal communication skills with adults and children. Instructors with proficiency in Spanish are encouraged to apply. Instructors with varied dance genre teaching experience with a strong ballet foundation are welcome to apply.

TO APPLY:

Qualified applicants should submit A. cover letter and resume or curriculum vitae outlining relevant professional, artistic, and teaching experience. B. Sample lesson plan. C. Artistic Sample: Please share your original, creative work in the arts discipline you teach most frequently. All prospective candidates who are selected for an interview will be required to lead a sample dance class for Miami City Ballet staff.

Acceptable artistic samples: 1-2 minutes of choreography and dance instructional links (YouTube, Vimeo,) 3-4 images (JPG or PDF format), and Links (YouTube and Vimeo) to creative portfolio and videos of performances online.

Email your application to joy.stanfield@miamicityballet.org with the title of the role you are applying for in the subject line. No agencies or phone calls, please.